Who are we?

As an innovative primary care provider, Avance Care is in the business of improving the standard of healthcare. By offering convenient, accessible, cost-effective healthcare services, we keep our patients at the center!

Role Description

To establish, implement, monitor, and evaluate high quality, cost-effective care plans as patients move across the care continuum for a designed population.

Core Responsibilities

Review of the patient's health status, medical and social, utilizing data from the electronic medical record claims, and additional resources shared with community providers
Outreach to patients to confirm diagnosis, contributing factors, anticipated treatment plan, current and projected functional ability, and barriers to care
Act as an extension of the primary care practice by partnering and collaborating with interdisciplinary team members across the continuum of care
Facilitate access to necessary care by navigating barriers and advocating for the patient; educate patients and families/caregivers on the plan of care, the barriers to that care, and set expectations while setting achievable, safe goals
Review patients enrolled in care management each month to ensure treatment goals are met and the care plan is shared across the care teams, utilizing care coordinators as necessary
Integrates the primary care team and Specialty Services (i.e. nutrition, behavioral health, medication therapy management), as applicable to support the achievement of health outcome goals with continuity of care
Evaluate, coordinate, manage, and document all activities related to care management and ensure tracking of resource utilization and time is accurate
Complete all required documentation in the electronic medical record; making team members aware/collaborating throughout the continuum of care
Communicate regularly with integrated team members
Track patients who have had a recent ER visit, hospital admission, or inpatient procedure and reach out to provide support, maintain continuity of care between hospital and PCP, and reduce risk for readmission
Assist with primary care provider triage assessment and direct patient to appropriate services
Track patients throughout their care plan and perform a warm handoff to the appropriate next provider to care in the interval between primary care visits and care plan updates
Demonstrate initiative and creativity by identifying modifications in processes and workflows that will improve our ability to deliver cost effective, high quality care
Assume accountability for professional growth and development, including a working knowledge of regulations/initiatives, trends in ambulatory and cross continuum care management, and accountable care organizations
Utilize information technology systems to identify high risk patients, contributing factors of risk and gaps in preventative and chronic care management
Develop and maintain a sound working relationship with internal and external stakeholders
Collect data as needed within initiatives for ongoing analysis
Provide clinical supervision for LPN, MA, CNA level staff for case conferencing
Approve all final Care Plans for assigned paraprofessional staff.
Coordinate patient case assignment for paraprofessional staff, based on clinical abilities
Accomplishes all tasks as assigned or become necessary

Qualifications

Registered Nurse (RN) with current licensure in the state of North Carolina, required
Case management experience, preferred
Bachelor's degree in healthcare of life-science related field, preferred
Minimum of 1-3 years of healthcare experience with direct patient care, required
Experience with home health nursing, health coaching/education, medication administration, and/or care for geriatric populations, preferred

What are we looking for?

Medical, administrative, and/or Customer Service experience
Strong written and verbal communication
Knowledge of common medical terminology
Patient confidentiality, HIPAA
Team player
Strong computer skills
Detail-oriented
Strong time management and workload prioritization
Extensive pharmacological knowledge

Schedule

Monday - Friday 8:30am - 5:00pm
Tuesday's are in-person