CVA Parts Coordinator

4807 Beryl Rd, Raleigh, NC 27606, USA Req #1185

Wednesday, April 17, 2024

This position is responsible for coordinating and processing the GPEC and Cat Financial (CFAS) Customer Value Agreements (CVA's) contracts from tracking, contacting the customer, opening the service call, ordering the parts, ensuring pickup/delivery, reviewing the service call for accuracy, closing the service call, and updating GPAX scheduled services menu.

ESSENTIAL DUTIES:

Customer Service:

• Coordinate Parts CVA's and parts pickup directly with internal and external customers.
• Ensure that quality customer service is provided in a timely manner at all times.
• Actively pursue labor upsell opportunities with Parts CVA customers to PSSR's and communicate wins to PM Service Dispatchers
• Work closely with Cat Financial and GPEC Maintenance Contract Specialist to ensure accurate execution of Parts CVA's.
• Solicit machines hours periodically for scheduling purposes. Work closely with EMServices to ensure product link devices are accurate and reporting.
• Resolve customer complaints directly or through the appropriate PSSR or Service Department Manager.

Administration:

• Establish order priorities, coordinates, and schedules parts pickup or delivery with Parts CVA Customers from the Raleigh, Fayetteville, Mebane, Washington, and Wilmington branches.
• Track service intervals using prioritized PM Due report and contacts customers when equipment is due for service.
• Place parts orders accurately and to specified destinations as agreed upon by customer.
• Review prepaid parts only accounts for available funds.
• Open Parts CVA service calls in a timely manner. Review service calls for accuracy and close utilizing WIP room procedures and processes.
• Manage Parts CVA contracts to ensure completion within Accuracy metrics.
• Work closely with Cat Financial and Internal customers to ensure Parts CVA contracts are being executed accurately and to the agreement terms.
• Quote individual PM prices for upsold labor opportunities.

• Serve as the liaison between the PM Service Manager and other departments within the company.

MINIMUM REQUIREMENTS

Education:

Associate degree with one year of related experience or a h igh school graduate with three years of related experience

Work Experience:

Experience in logistics or other high-volume related experience preferred.

Physical:

Must be able to work for long periods while seated .

Other:

Must be able to multi-task. Exceptional organizational skill s . Good communication and customer relations skills and a pleasant personality are essential . Must have intermediate PC skills with Microsoft office software.

This job description is not intended to be all-inclusive. The PM Service Manager may request and assign you similar duties or additional . Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Other details

• Pay Type Hourly
• Required Education Associate Degree

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initStaticMap(true); This position is responsible for coordinating and processing the GPEC and Cat Financial (CFAS) Customer Value Agreements (CVA's) contracts from tracking, contacting the customer, opening the service call, ordering the parts, ensuring pickup/delivery, reviewing the service call for accuracy, closing the service call, and updating GPAX scheduled services menu.\nESSENTIAL DUTIES:\n \nCustomer Service: \n\nCoordinate Parts CVA's and parts pickup directly with internal and external customers. \nEnsure that quality customer service is provided in a timely manner at all times.\nActively pursue labor upsell opportunities with Parts CVA customers to PSSR's and communicate wins to PM Service Dispatchers\nWork closely with Cat Financial and GPEC Maintenance Contract Specialist to ensure accurate execution of Parts CVA's.\nSolicit machines hours periodically for scheduling purposes. Work closely with EMServices to ensure product link devices are accurate and reporting.\nResolve customer complaints directly or through the appropriate PSSR or Service Department Manager.\n\n \nAdministration: \n\nEstablish order priorities, coordinates, and schedules parts pickup or delivery with Parts CVA Customers from the Raleigh, Fayetteville, Mebane, Washington, and Wilmington branches.\nTrack service intervals using prioritized PM Due report and contacts customers when equipment is due for service.\nPlace parts orders accurately and to specified destinations as agreed upon by customer.\nReview prepaid parts only accounts for available funds.\nOpen Parts CVA service calls in a timely manner. Review service calls for accuracy and close utilizing WIP room procedures and processes.\nManage Parts CVA contracts to ensure completion within Accuracy metrics.\nWork closely with Cat Financial and Internal customers to ensure Parts CVA contracts are being executed accurately and to the agreement terms.\nQuote individual PM prices for upsold labor opportunities.\n\n\nServe as the liaison between the PM Service Manager and other departments within the company.\n\n\n \nMINIMUM REQUIREMENTS \n\n\n \n\n\nEducation: \n\n\nAssociate degree with one year of related experience or a high school graduate with three years of related experience \n\n\n \n\n\nWork Experience: \n\n\nExperience in logistics or other high-volume related experience preferred. \n\n\n \n\n\nPhysical: \n\n\nMust be able to work for long periods while seated. \n\n\n \n\n\nOther: \n\n\nMust be able to multi-task. Exceptional organizational skills. Good communication and customer relations skills and a pleasant personality are essential. Must have intermediate PC skills with Microsoft office software. \n\n\n \n\n\nThis job description is not intended to be all-inclusive. The PM Service Manager may request and assign you similar duties or additional. Any major modification of this job role requires Human Resources approval. \n