Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.
Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.
Position Overview
We are seeking a Manager, Business Relationship Management (BRM), to join our growing Information Technology (IT) organization. In this position, you will create a bridge between our business stakeholders and Information Technology teams through building partnerships with leaders, driving value, ensuring IT is plugged into strategic initiatives, drive toward collaboration and a culture of creativity, innovation, and value that fulfils our organizational purpose to reinvent the way our world is built.
Key Responsibilities (Essential Duties and Functions)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
People Management:
Provide leadership and knowledge empowerment for direct reports
Encourage knowledge sharing and collaboration among team members
Hold team members accountable for assigned relationships, tasks, and projects
Perform quarterly and annual performance reviews for each team member
Build Partnerships:
Partner with senior leaders both inside and outside of the Oldcastle Infrastructure organization to collaborate and ensure meaningful results from our strategic initiatives
Own the strategic relationship between IT and business stakeholders to stimulate, surface, and shape demand
Develop or leverage existing domain knowledge of your business partner's organizational function
Build cross functional relationships for the convergence of value
Partner with individuals, teams, and external organizations to drive value and results
Maintains partner confidence and protects operations by keeping information confidential
Coach business leaders on how to communicate to IT specifics of what they need to improve business performance
Drive Value:
Partner with organizational leaders to identify opportunities to evaluate, sequence, and shape initiatives for strategic value
Identify business value rather than solutions when developing ideas; focus on digital awareness, risk assessment, business continuity, and business capability requirements
Innovate using knowledge and awareness of industry trends to identify new opportunities
Define and review requirements with business transformation teams
Monitor initiative progress to ensure expectations are aligned with results and ultimately value
Ensure that allies in strategic purpose are knowledgeable about objectives; engage as a project/program major partner including evaluating development efforts and progress against strategic plans and value creation objectives
Drive and ensure results across the business and technology organizations based on the principals or people, process, technology, and purpose
Monitors project progress by tracking activity, resolving problems, and recommending actions
Strategic Alignment:
Validate the results of initiatives to support the organization strategy through business case development, financial awareness, managing expectations, and the identification of opportunities for added value
Strategize with business partners to develop future technology roadmaps and explore new opportunities
Coach and encourage business leaders to articulate their department vision and requirements to align and drive IT contribution to organizational strategy
Develop a well-managed portfolio of initiatives with the PMO organization
Change Management:
Champion a culture of shared ownership of initiatives involving technology and of getting comfortable with organizational change
Elevate the importance of effective communication across IT and business stakeholders
Lead now-to-new change using positive and collaborative methods
Track alignment, engagement, and adoption of key initiatives across the business
Qualifications
Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities.
Education/Experience
Bachelor's degree in Business Administration, Engineering, Computer Science or Information Technology from an accredited college or university, or equivalent experience.
At least 10+ years of increasingly responsible experience in support of business or technology operations, with 5 years at a supervisory level preferred.
5+ years of experience championing changes, i.e., leading initiatives, products, services, or interactions.
Relevant experience working within a large, multifaceted organization, consisting of cross-functional teams.
Project management experience is preferred.
Business Relationship Management Professional (BRMP) or Certified Business Relationship Manager (CBRM) certification is preferred.
Knowledge/Skill Requirements
Strong communication skills in writing, speaking, and presenting.
Ability to listen, build rapport and develop credibility as a strategic IT partner.
Skilled and experienced at conflict negotiation and problem-solving.
Ability to effectively work alongside and communicate with people with a wide range of skills, experience, cultures, and capabilities.
Capable of setting expectations with partners and achieving alignment and agreement.
Ability to breakdown silos within the organization and shift opinions through influence.
Big picture thinker with domain expertise in one or more areas of business operations; deep understanding of business terminology.
Experience with ERP systems - NetSuite, Microsoft Dynamics AX, SAP, or JD Edwards - is required.
Knowledge of CRM systems - Salesforce - is required.
Knowledge of core business processes such as Lead to Quote, Order to Cash, Procure to Pay, & Record to Report.
Demonstrates strong analytical and problem-solving skills.
Demonstrated ability to deliver business value through technology, balancing drive for continuous improvement with respect of local company culture and processes.
Demonstrated commitment toward customer service.
Work and Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Office location for this position is Atlanta, GA. or remote/work from home.
Sitting for extended periods of time.
Ability to safely lift up to 50 pounds.
Ability to travel (overnight) as required based on business needs up to 75%.
Ability to drive up to 4 hours for onsite services and meetings.
Must pass background check, alcohol and drug testing.
The position may require work outside of normal business hours in response to critical incidents or business-impacting project deliverables.
Work Environment
Normal office working conditions in addition to industrial plant sites and quarries, require the usage of personal protective equipment, e.g., hard hat, steel-toed boots, and safety glasses.
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees , and reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.