Main responsibilities include supporting hardware such as PC's and Mac desktop/laptop computers, printers, scanners, various USB devices, point-of-sale terminals running Windows 10, wireless handheld scan guns, iPads, iPhones, Android devices, CCTV camera systems, Ethernet and WIFI connectivity, desktop phones, cabling, and terminating ethernet drops. Supporting software, such as Windows 8/10/11, MacOS, Microsoft Office applications and o365, WPCRM, Termsync, and various other desktop/mobile software.
Responsibilities
PC/Mac support including support for:
Windows 10/11
Various Desktop Software
Scanners
Printers
Copiers
Keyboards/Mice
Displays
Network Connectivity
Avaya VoIP Support
AML Wireless Handheld Gun Support
CCTV Cameras and Digital Video Recorders
iPhone, Android, and Associated Apps
Software Support Including:
Infor Point-of-Sale application.
WPCRM Customer Resource Management Software.
Termsync Customer Self-Serve Portal.
Microsoft Office Applications Including Outlook, Excel, Word and Powerpoint.
O365 Users and Groups.
Various other applications as needed.
Qualifications
Required (Minimum) Qualifications:
Associate degree in applied sciences or related field.
1+ year in a Tier 1 Computer Technician support role.
CompTIA Certification(s).
Other Computer Technician certifications a plus
Knowledge, Skills and Abilities:
Hands-on experience with PC's and Macs in an office environment.
Strong problem-solving skills and critical thinking.
Strong computer-related troubleshooting skills.
Ability to quickly learn new hardware and software platforms.
Experience with maintaining and troubleshooting enterprise phone systems.
Hands-on experience using wireless handheld guns.
Experience with troubleshooting printers, scanners and copiers.
Preferred qualifications/skills/experience:
Good written and oral communication skills.
Strong technical documentation skills.
Communicates well with technical and non-technical co-workers alike.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Desire to work in a team environment.
Motivated to serve clients, both internal and external.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with occasional opportunity to move about.
WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.
Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional in-state travel may be required.
BENEFITS
As a full-time employee, you will enjoy a comprehensive benefits package that forms an integral part of your total compensation. We believe that these benefits demonstrate our commitment to the well-being and professional development of our employees. (Note: these details are subject to any policy or plan changes):
Health Insurance: You will have the opportunity to choose from a range of medical, dental, and vision insurance plans for both yourself and your eligible dependents.
Employee Discount Program: After completing 90 days of employment, you will be eligible for a generous employee discount on Alaska Industrial Hardware products. This discount can also be extended to one eligible family member.
Retirement Savings: We offer a 401(k) plan with a company match of up to 6% of your contributions, subject to eligibility requirements.
Continued Education Benefit: We believe in supporting your professional growth. Therefore, we provide a continued education benefit that covers up to 50% of the cost for classes aimed at enhancing your skills in your current position. Certain conditions apply.
Life Insurance: To ensure the financial security of our employees, we provide a $50,000 life insurance policy for each employee, offering peace of mind in the event of an unforeseen circumstance, subject to eligibility requirements.
Short- and Long-Term Disability: We offer comprehensive coverage for both short-term and long-term disabilities, subject to eligibility requirements.
Paid Time Off (PTO): PTO is earned on an accrual basis, with increases based on your years of service. Additionally, you will receive paid time off for company-recognized holidays, jury duty, bereavement, and parental leave.
Health Club Benefit: We encourage a healthy lifestyle and provide a monthly reimbursement of $50 for gym membership fees. This benefit is available to you if you attend the gym at least 8 times per month.
Hiring Bonus: Upon completing 180 days of employment, you will receive a hiring bonus of $500 as a token of our appreciation.
ADDITIONAL QUALIFYING FACTORS
As a condition of employment, required to pass a pre-employment drug screening, as well as have acceptable reference and background/credit check. Must have reliable transportation to/from work. Must have a clean driving record. Must be willing to occasionally travel to our remote locations throughout the state.
Shareholder Preference. BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, BSNC shareholder descendants andBSNC shareholder spouses, in that order.
Bering Straits Native Corporation is an Equal Opportunity/AA/Male/Female/ Disability/Vets employer.
We participate in the E-Verify Employment Verification Program. We are a drug free workplace.
To apply, visit our website at https://www.aih.com for more details and to apply.
AIH Alaska Industrial Hardware | About Us > Employment
