Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Non-Exempt
Job Role Summary
The Aging Brain Care Program (ABC) Care Coordinator Assistant interacts directly with patients and assists the interdisciplinary care team in implementing care protocols.
Essential Functions and Responsibilities
Customer Service: Delivers courteous, sincere, and sensitive customer service
Models Eskenazi Health Values
Timely in responding to patient/family and other team member needs and requests
Explains actions reasonably and clearly to patients and caregivers
Displays positive beliefs and feelings regarding older adults
Displays level of comfort with older adults, caregivers and home visits
Technology:
Independently manages data entry into the electronic medical record as well as documents appropriate information as required
Acquires and maintains competence in use of program hardware and software applications
Regularly utilizes technology as part of care delivery
Teamwork and Communication: Interacts regularly with all members of the care team to assure care coordination.
Communicates effectively with cognitively impaired patients
Remains composed and effective when faced with unexpected and uncomfortable situations
Participates in team care coordination/case conferences for assigned patient panel
Care Delivery:
Conducts the patient/caregiver clinical and psychosocial needs assessment in patient homes, clinics and other settings
Independently delivers care protocols in accordance with patient's brain care plan and departmental standard operating procedures
Assists the care team in monitoring medication adherence
Schedules patient and caregiver visits in accordance with patient's brain care plan and departmental standard operating procedures
Provides community resource referrals, patient advocacy, support, outreach and follow-up
Provides education, training, and coaching to introduce or improve coping skills of patients and caregivers
Population Health Management
Participates in regular care coordination meetings/case conferences
Summarizes each patients' clinical and psychosocial needs for team discussion
Demonstrates judgment and critical thinking skills in identifying patient's needs and escalating to the care team as required by departmental protocols
Job Requirements
Associates Degree. 2 years of related experience will be accepted in lieu of a degree.
Experience working with older adults preferred
Prior experience in a healthcare environment preferred
Knowledge, Skills & Abilities
TBD
Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.
