This position serves as the face of our company, responsible for providing exceptional customer service and administrative support. The Front Office Coordinator will handle customer transactions, maintain accurate records, and build strong customer relationships. Key duties include answering inbound calls, managing customer inquiries, coordinating with the sales team, and ensuring office and showroom organization. The ideal candidate will possess excellent communication skills, proficiency in computer applications, and the ability to multitask effectively. If you're passionate about delivering top-notch service and thrive in a dynamic environment, we encourage you to apply.
To perform this job successfully, the ideal candidate must be able to do the following:
Effective and efficient handling of customer transactions.
Accurately record and maintain customer contact information and details.
Build and maintain company customer relationships.
Answer inbound calls
Consistent following up on promises and commitments in a timely manner with customers.
Track stock levels to ensure customer orders are handled effectively.
Assist customers in determining order requirements or services.
Appropriately identify and escalate customer issues.
Quote prices and credit terms, and prepare sales orders for customers.
Partners with Sales Representative to keep account transactions and literature up to date.
Practice Customer focus, collaboration, and communication with team
Retains up to date knowledge of company products
Maintain organization and cleanliness of office and showroom.
Performs additional duties as required and or requested.
Must be available to work 1-2 Saturdays per month (half-day)
Additionally the candidate must meet the following education and experience requirements:
Excellent oral and written English language communication skills
Good organizational skills
Proven ability to handle multiple tasks at once.
Computer literate, familiar with Windows.
Familiar with Google Suite and/or MS Office
EDUCATION and/or EXPERIENCE:
High School Education Required
Minimum 2 years' customer service experience
Experience in stone handling is a plus.
Bilingual highly preferred (Spanish and English)
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .
