The Biorepository Site Manager is responsible for ensuring that all functions related to processing samples are completed accurately and according to SOPs. The incumbent is responsible for helping others and ensuring that customer interests are considered.
What You'll Do
Manage day to day operations over the site, which includes but not limited to, lab operations, facilities, people management, and vendor management. Communicate with key stakeholders across the organization to leverage functional expertise of the organization Serve as the primary contact for key site customers and act as technical lead Provide sample management subject matter expertise to current and potential clients Ensure customer expectations are met and site activities are in compliance with the quality management system Manage all aspects of site- including personnel, productivity, general inventory, departmental metrics, and resources. Enforce all policies and procedures with attention to Quality compliance. Effectively communicate all departmental affairs as needed and provide data, reports, and documentation as requested. Communicate regularly with sales account managers and develop relationships with targeted clients. Oversee receipt of packages, sample data entry, accessioning of samples, labeling samples, and assigning storage locations to samples as needed. Respond to after-hours emergencies to ensure integrity of the facility and products are maintained. Ensure all service/process failures are identified, investigated, and resolved appropriately. Proactively manage and drive the resolution of client issues. Recognize, escalate, and ensure resolution of operational, quality, or financial concerns of department. Initiate and revise documentation in accordance with SOPs. Ensure all weekly, monthly, and daily maintenance is completed per SOPs. Promote culture of continuous process improvement by leading, participating, and implementing improvements.
Your Management Responsibilities
Hiring & Staffing
Skills assessment
Resource planning
Competency based, quality hiring
Effective on-boarding
Customer Focus
Meet or exceed customer expectations
Respond to customer inquiries with urgency
Ensure key performance and quality indicators are met
Collaboration
Constructive conflict
Appropriate follow-up
Holds self and others accountable
Builds relationships & partners across-functions
Considers and communicates cross-functionally
Communication to Inspire & Empower
Regular meaningful communications
Connection of department & individual purpose to strategic direction
Follow-up to address obstacles
Performance Management
Reinforce behaviors that drive results
Assess -right person in the right job
Feedback/coaching
Raising the bar; increasing contribution
Address misaligned or misplaced talent
Develop People
Dialogue about skills & behaviors for success at Azenta
Understanding employee aspirations
Opportunities for experiential learning & growth
Experience planning & delegate to develop
What You Will Bring
Bachelor's degree in Life Sciences strongly preferred
2+ years of people leadership experience
2+ years' experience in sample management or related activity
2+ years of experience in a life science related regulated industry (CLIA, CAP, GMP, GTP, GLP, BoP)
Previous biobank experience highly preferred
High level of initiative and ability to work independently while keeping closely connected to the rest of the organization
Strong communication and interpersonal skills
Proven customer service skills
Drives change, influence in leading a team and/or team coordination
Ability to multi-task and deliver on multiple priorities
Physical Requirements
Reaching/lifting/bending
Ability to lift up to 50 lbs.
Extended periods of standing or sitting
Right- and left-hand finger dexterity
Ability to discern colors or use of color correction glasses
Ability to work with refrigerants (e.g., dry ice and LN2) using proper PPE
Your Working Conditions:
Employee will be working on an area with potentially infectious materials. Employee will be responsible for maintaining a clean work environment and enforce and follow universal precautions for bloodborne pathogens when working in an area considered to be potentially contaminated.
