Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support, and lighting – have led the industry in performance and simplicity for over 40 years.
Overview
The Site Quality Leader is responsible to lead the quality function at their site and to develop, implement and continuously improve the Humanscale Business System which exceeds customer expectations, satisfies regulatory requirements, improves operational efficiency, and reduces cost of poor quality.
Responsibilities
Customer Focus and Continuous Improvement
Promote a quality culture and customer focus
Capture the Voice of the Customer through customer feedback to enable development and value chain to improve design and execution
Drive timely and effective resolution of customer issues
Leadership
Lead the Quality Assurance, Quality Control, and Quality Testing functions within the site
Supervise workers engaged in the inspection and testing of activities to ensure efficient productivity and high technical integrity.
Manage the performance of the team through key performance metrics. Develop team to continuously improve performance and results.
Design, develop and implement quality control training programs.
Conduct or arrange periodic training sessions to keep team members informed on proper procedures and methods.
Operations
Establish and deploy site Quality objectives in line with Global Quality objectives
Analyze and communicate adequacy and effectiveness of the Humanscale Business System through performance metrics
Coordinate and participate in Material Review Board (MRB) meetings
Lead and participate in root cause analysis
Drive effective corrective actions to prevent recurrence of non-conformances utilizing A3/SPS, 8D, and similar tools
Execute cost of poor quality reduction measures to drive company savings
Ensure compliance with customer, industry, and regulatory requirements
Improve and error proof business processes utilizing SS / Lean methodologies
Develop, implement, and maintain quality specifications and standards for all raw materials, components and finished goods.
Create, document and implement inspection criteria and procedures.
Quality System
Lead site Quality Performance Reviews
Lead internal audits and drive timely closure of findings
Apply total quality management tools and approaches to analytical and reporting processes.
Qualifications
B.S. degree
Minimum of 3-5 years’ experience in Quality Control in a manufacturing environment
Minimum of 2 years of management experience
Knowledge of Quality Management Systems, especially ISO 9000
Knowledge of ERP systems, especially Oracle and Infor is highly desirable
Lean Manufacturing experience a plus
Experience with developing/documenting procedures
Excellent interpersonal skills to lead the quality function to higher level of performance
Demonstrated customer focus, with drive and determination to improve quality performance
Able to direct and lead others to produce desired results
Demonstrated analytical skills, combining multiple data sources to create quality insights that drive improvement.
Demonstrates attention to detail and thrives in team environment.
Exercise initiative, achievement and independent judgment
WHAT WE OFFER:
Competitive base
Medical Benefits (Medical, Dental, Vision)
HSA, FSA, Commuter Benefits
Medical Discounts
Ancillary Benefits
Accident, Critical Illness, Hospital Insurance
Voluntary, Spouse, and Child Life Insurance
Pet Insurance
Employee Discount Programs
401k matching
Paid time off (including 15 PTO days and 10 holidays)
Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)
