Hires, trains, and directs the work of Records Services Representative (RSR) and Part-time hourly student team members.
Coordinates reception and mail processing responsibilities setting schedules, identifying backups, problem solving, liaising with units in the building, etc.
Responsible for maintaining an understanding of the work of the Office of the Registrar as well as deadlines and consequence of error related to this work; assessing needs; prioritizing needs of day-to-day and project work; assigning work to individual team members; and providing regular metrics and reports to the Office of the Registrar leadership team.
Creates or updates related training documentation.
Responsible for management and timely execution of all processes related to Residency determination for fee paying purposes including applications for reclassification, enrollment audits, and cases of undetermined classification at the time of admission.
Makes final decisions regarding resident status of individual students.
Responsible for organizing the work of the Bloomington Office of the Registrar application review team, of which they are a member.
Liaises with chairperson of IU Standing Committee on Residency regarding residency appeals documentation and decisions.
Provides training to partner offices regarding responding to, and escalating responses to, student/parent questions and concerns.
Responds to communications escalated by Student Central and other partner offices.
Responsible for providing regular metrics and reports to the Office of the Registrar leadership team.
Responsible for monitoring and auditing of the citizenship affidavit process for noncompliant students.
Supports students in completion the process.
Updates residency status as needed.
Liaises with the Bursar and other campus partners.
General Responsibilities
Develops and implements processes and procedures to ensure compliance in student enrollment, grades, registration, records, course management, and room scheduling and reporting.
Oversees complex processes, such as grade appeals and corrections.
Serves as a resource for academic advisors, students, and other university constituents and advises on matters such as course offerings, grading policies, transcripts, student verification of enrollment, and other related registrar services.
Processes final grades, transfer credit, and advanced placement results. Oversees the creation of academic documents such as transcripts, certifications of enrollment and degree, and diplomas.
Oversees the collection, creation, updates, and maintenance of course data. Ensures accuracy; understands relationship to functions such as enrollment and grading.
Assists with determination of class and exam scheduling and the course registration process. Coordinates schedule of classes among university's schools and colleges; adheres to university policies related to class meeting times, final exams, and enrollment limits.
Performs audits and prepares reports on degree progress, grades, graduation eligibility, and degree conferral to ensure timely completion of diploma processing and notification for students with unsatisfactory academic progress or other related issues. Reports trends to manager and may make recommendations for improved operational efficiency and service delivery.
Works collaboratively with staff across various university functions, including areas such as colleges and schools, bursar, admissions, and financial aid/scholarships. Ensures compliance with and educates faculty and staff on FERPA and university policy related to registrar operations.
May provide guidance to other registrar or student services staff.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
Bachelor's degree in business, public policy, or related field
WORK EXPERIENCE
Required
2 years in student services, higher education, business, or related field.
Experience working with complex data and/or records services in a team environment preferred.
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in area of specialty
Highly thorough and dependable
Demonstrates a high level of accuracy, even under pressure
Demonstrates excellent judgment, tact, and diplomacy
Commitment to working with people of diverse backgrounds
Highly developed customer relations skills
Ability to interpret federal, states, and institutional rules and regulations and required procedures associated with compliance required
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
This position is eligible to work a hybrid schedule (mix between 2 days remote and 3 days in-person work), subject to change in the future based on university policy and business needs.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Career
FLSA: Exempt
Job Function: Student Services
Job Family: Registrar
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
