The role will facilitate the planning and execution of all facets of the project including debt placement criteria, new business rules for change order, testing, hyper care, vendor and customer communications, vendor, and customer service representative training, and setting up meetings with internal participants and external vendors as needed.
Job Description
We are looking for a Project Team Lead to help on-board vendors to provide debt collection services for Debtor Accounts. This position will be part-time (30 hours per week) and onsite in Ocoee, FL
What you'll do
Coordinates all aspects of project-oriented work efforts
Sets and manages stakeholder expectations internally and externally
Utilizes project management processes and methodologies
Develops project plans, directs, and monitors work efforts daily, identifies resource needs, performs quality review; and escalates functional, quality, timeline issues appropriately
Tracks key project milestones and adjusts project plans and/or resources as needed
Defines and documents project scope, objectives, and desired outcomes
Develops and monitors change management request
Supports developing business requirement documents and verifies alignment with the respective project charters
Ensures projects are delivered on time, within budget, and adheres to high quality standards
Communicates with all areas of the enterprise that impacts the scope, budget, risk, and resources of the work effort being managed
What you'll need
Bachelor's degree or equivalent work experience
Project management certification or successful completion of a recognized project management curriculum is required
A minimum of 3 years managing projects
Experience with technology and / or operational projects
Proven experience in project management tools
Knowledge of project management frameworks and best practices
Excellent verbal and written communication skills
Proficient at managing time and resources
Detail-oriented
Ability to draw up detailed project plans and schedules
Proven leadership skills
Critical thinking and problem-solving skills
Adept at negotiating internally as well as externally
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.