Due to a recent promotion, Our Downtown Austin all suites' properties are currently seeking a Complex Sales Manager! The sales manager will be booking groups for the education, sports, and entertainment market segments. The ideal candidate will have 2+ years sales experience within the Austin Market.
The DoubleTree Suites by Hilton Hotel Austin , our 188 all suites hotel is located 1 block west of our State Capitol in downtown Austin and is also within walking distance to The University of Texas, downtown business and entertainment districts and 20 minutes (11 miles) from Austin Bergstrom International Airport. We are also convenient to IH35 and Dell Seton Medical Center.
The Embassy Suites Austin Downtown - South Congress , our 262 key all suites hotel is our guests' home away from home in the ''Live Music Capital of the World''. In addition to Austin's world famous Sixth Street Entertainment district (heart of the live music scene), enjoy an eclectic mix of antique stores, galleries, museums, restaurants and taverns in the West End Market and Warehouse districts. Tour the Capitol and Governor's Mansion or visit the LBJ Library. Attend UT Austin Longhorn sports events or walk to County and Federal Courthouses.
Hilton was recently rated by Great Place to Work and Fortune as #1 in the US! Come work for our award-winning brand!
What will I be doing?
AsComplexed Sales Manager between two properties you will be responsible for securing groups and conventions by building and establishing relationships with customers. Hilton is looking for dynamic individuals who are well rounded and business minded. The sales office in a hotel is a fast paced, everchanging environment and is a true launching pad for those who aspire to grow their careers in hospitality.
Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
POSITION STATEMENT
This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.
Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
Prospecting- Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
Negotiations- Understand the customer and the business leaders expectations. Adapt to a changing market.
Customer and Account Management:
Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
Maintain up to date pipeline of business opportunities that will meet the short and long term business objectives for the designated market.
Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.
Prospecting:
Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.
Create and execute plan to shift share from your competitors.
Engage in outside sales activities to uncover needs, build relationships and to win new business.
Negotiations:
Negotiate contracts and commission agreements with end user customers and intermediaries.
Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.
#LI-JW1
The Benefits
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits.
Medical Insurance Coverage Options - for you and your family. Able to enroll after 90 days of employment
Vision, dental, life and disability insurance
Mental Health Resources
Best-in-Class Paid Time Off (PTO) - you can accrue up to 144 hours of PTO in your first year of employment.
Go Hilton travel discount program: 100 nights of discounted travel per calendar year
Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Access to your pay when you need it through DailyPay
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Inclusive family-building and fertility benefits
Expanded bereavement leave.
Adoption Assistance program
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Complimentary meals in the cafeteria while on shift
