Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.
Meet the team:
The IT Network & Systems Services Team is a global organization that supports all critical infrastructure and endpoint services with a security and automation first mindset and practice. The team is involved in many projects to improve our capabilities and services offered to the entire company. We lead the way in setting the standards and best practices for running and maintaining such platforms.
Where you come in:
We are looking for an experienced Manager of Endpoint Engineering & Operations that is responsible for strategic vision for the design, implementation, and ongoing enhancement of endpoint management services and solutions for the global organization.
The manager will lead a small technical team of Endpoint Engineers focused on improving the end user computing experience.
They will be the technical service owner for the following services: endpoint imaging/systems management, asset management, lab and shared computing environments, virtual desktop and virtual application services, remote assistance, endpoint backup, desktop OS patch and migration management, desktop software packaging and distribution management.
What makes you successful:
Managing highly technical teams, driving work deliverables with the highest quality, and reporting status to Leadership.
Effective People Management including performance reviews, establishing development plans and individual coaching.
Experienced in providing Global Support and dotted line reporting of offshore teams.
Experienced in Manufacturing IT Support.
Solid understanding of Microsoft MECM (SCCM) and Intune environments
Solid understanding of JAMF Cloud and Mac Device Management
Maintain an elevated level of knowledge and expertise in core enterprise environments: MECM/JAMF Cloud, Windows/Mac Updates, Intune, Windows 365, BeyondTrust, Acronis and Crashplan.
Ensure a standard up to date desktop image.
Lead the Lifecyle Management of Endpoint devices, including refresh, upgrades and evaluating new hardware models.
Ensure all Security and Driver updates are consistently applied to desktops.
Oversee QA testing of all new laptop\desktop hardware.
Oversee the evaluation, testing, and deploying all client facing applications.
Assist in managing and resolving tickets in Level 2/3 support queues.
Assist with management and deployment of desktop software and policies.
Basic knowledge of various other IT practices (networking, servers, voice, email)
What you'll get:
A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Travel Required:
15-25%
Experience and Education Requirements: (this section should not be modified)
Typically requires a Bachelor's degree in a technical discipline with 8-12 years of industry experience
2-5 years of previous management or lead experience
Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.
View the OFCCP's Pay Transparency Non Discrimination Provision at this link.
Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
