JOB BRIEF
The Grocery Manager in each store is responsible for the overall operation of the grocery department and for continuously evaluating the department to maximize its contribution to the store's overall success. In that capacity, the Grocery Manager will supervise the employees of the grocery department and ensure that employees are properly trained and productive.


PRIMARY JOB DUTIES
- Review advertised sale items each week and verifies the work of the scan coordinator to ensure that advertised prices are correct in store's pricing system and on the shelf tags. Consult with other managers to ensure scan coordinator is performing duties efficiently and accurately in each department; consult with front-end to ensure that bad scans are corrected.
- Review invoices of product received into the grocery department by the backdoor receiver, and ensure proper receipt procedures were followed; ensure proper accounting, matching invoices against Purchase Log and make necessary corrections; follow established procedure for submitting invoices for timely payment.
- Observe department areas for evidence of shrink, including spoilage, damage, poor inventory control, and theft; inform and coach employees as to procedures to reduce shrink; ensure compliance with company policies, including policies related to security and safety, company dress/grooming standards, and health standards.
- Participate in periodic budgeting and forecasting; manage department in such a way as to ensure financial goals are achieved; obtain and analyse results as they are available; know and understand key financial and operational success indicators; adjust department activities and processes.
- Establish, communicate, and post a sanitation schedule and ensure that all sanitation procedures are being performed when required and at other times when necessary.
- Assign responsibility for ordering supplies and monitor to ensure proper levels and proper control; facilitate product transfers between departments or between stores from time to time; responsible for department's readiness for inventory each quarter; direct and assign necessary duties to prepare for inventory.
- Execute the quarterly department action plans; develop and implement additional action plans or promotional events that will maximize sales to ensure merchandising goals are achieved; prepare and implement department plans for effective space management, product allocation, and cross merchandising; ensure that product is properly rotated and that expired products are pulled from display; assess product needs based on movement, specials, promotions, and trends; determine amount of inventory needed to meet needs and ensure that supply orders are made and submitted on time.
- Maintain strict key control and prevent under-age employees and other not properly trained or certified from unauthorized use of dangerous equipment in the department areas.
- Prepare employee schedules each week based on projected sales, labor budget, and anticipated activity; monitor labor budget daily and adjust schedule as needed.
- Interview candidates; assess and recommend candidates for hire; ensure that new employees complete orientation; perform on the job training to ensure expectations are met, coach and train so that work is performed safely and efficiently; make work assignments for employees, including stocking lists for stockers, and follow-up to ensure completion; ensure that efficiency procedures are being followed consistently; meet with employees in the grocery department on a regular basis to communicate department or company news and topics that will enhance employees' performance; discuss any deficiencies discovered and counsel employees if necessary following company guidelines for disciplinary action.
- Train employees on equipment usage and ensure that each employee has current licenses or certifications on equipment they will be using. Keep the Store Manager and/or key staff members informed of any unusual or unauthorized activity in and around the store; investigate any personnel situations or policy violations that may have an adverse effect on department operating performance or any situations that may require disciplinary action; dispense and/or make recommendations as to appropriate disciplinary action according to company disciplinary policies; consult with Store Manager when appropriate.
- Identify lead stockers, especially for the night crew; train lead stockers in the skills and knowledge necessary to supervise the crew; regularly monitor supervision practices to ensure actions and behaviors are appropriate; coach as necessary.
- Evaluate performance of staff periodically and coach and counsel as necessary to recommend personnel actions such as retention, promotion, pay increase, transfer, reward or dismissal of employees. Communicate productivity and performance levels expected of each employee, and monitor work of each employee to ensure that expectations are being met; coach and train so that work is performed safely and efficiently. Discuss shrink and other topics that will enhance their performance and ensure compliance with company policies.
- Work to develop and maintain a friendly atmosphere and good morale in the department; by giving feedback and recognition to employees on a regular basis, by resolving disputes and/or issues between employees, and by addressing employees' questions and concerns.

Secondary Job Duties:
- Verify price checks for customers as needed.
- Ensure all product labels, signs and prices are aligned with product.
- Ensure department associates adhere to company dress code standard (i.e. name tags, personal hygiene, etc.)
- Present a favorable impression in dress, personal hygiene and business attitude.
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- Clean walls, fans and drains in grocery coolers, display cases and work area.
- Other duties assigned by management.

QUALIFICATIONS
- Must be 18 years of age.
- High school diploma or equivalent.
- Three to five years' experience in a grocery department preferably in a managerial role.
- Fluency in English language, Spanish skills are extremely desirable.
- Must have excellent oral and written communication skills for dealing with customers, employees and vendors.
- Above average analytical skills necessary to study and interpret various reports to keep the department profitable. Proficiency in Microsoft Word and Excel

COMPETENCIES
Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:
- Occasionally-Sitting, pulling up to 300 lbs., climbing up to 8 foot height, and smelling.
- Frequently- walking on tile/concrete, carrying up to 50 lbs., pushing up to 300 lbs., lifting up to 50 lbs., bending, balancing, stooping, kneeling, crouching, crawling, talking, and manual dexterity.
- Continuously-standing on tile/concrete, reaching waist/overhead level, seeing, and hearing.

Safety Risk Factors:
- Occasionally-Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritants, toxic exposure (see Material Safety Data Sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions.
- Frequently-Twisting of back and neck and hazardous equipment (mechanical moving parts).

Other:
- Varied, irregular schedules.
- Working environment involves inside, outside, cold, heat, and wet/humidity.