JOB BRIEF


The Dairy Deli Manager will conduct the proper operation for the Dairy Deli Frozen Department. This position coordinates the work of employees to achieve satisfactory operating results, which comply with company procedures, policies, and execute company goals. The Dairy Deli Clerk Manager will act as a role model of professionalism, ethical behavior, and effective decision making at all times.


DESCRIPTION OF TASKS:


The Dairy Deli Clerk Manager begins the shift by assessing the department and checking for product replenishment and expiration dates. He will then properly face and restock the entirety of the department by utilizing various metal carts to obtain product from the refrigerated and dry stock areas. The metal carts are also used to carry product when rotating product within the department. This position will scan items with certain expiration dates and discount the products from the regular inventory. Product which is damaged or expired is removed from the floor, removed from the inventory system, and taken to the dumpster in the back of the store. This position places and reviews orders made with various vendors to ensure proper product inventory and accuracy of product orders. The Manager will also review ads and ensure there is adequate product available for the forthcoming ads. If necessary, orders will be placed for more product to meet the needs of the ads. The Manager will organize the back refrigerated and dry stock areas. Meetings are attended as deemed appropriate by the Store Director.


DUTIES AND ESSENTIAL FUNCTIONS:


• Manages the Dairy Deli Frozen Department personnel, budget, scheduling, payroll, merchandising and appearance.


• Provides customer service in a friendly, fast, and efficient manner.


• Maintains current merchandising schematics, properly displaying


• Merchandise, rotation, and cross-merchandising, and communicates this information to Dairy Deli Frozen Clerks.


• Removes discontinued items with new schematic from the Dairy Deli Frozen Buyer.


• Works with Scan Coordinator on completing weekly ad checks and regular store price checks to ensure correct prices throughout the department.


• Checks for missing items, missing tags, or unauthorized items, and maintains a constant rotation system.


• Orders items to ensure a full department maintaining solid inventory levels.


• Communicates with vendors, as necessary.


• Checks dates on all dairy and frozen items.


• Handles all damaged and spoiled products according to company policy and assists in controlling the level of damaged goods.


• Follows department sanitary procedures and work methods to extend product life cycles.


• Adheres to all company and Dairy Deli Frozen Department operation standards, policies, and procedures.


• Manages the development and performance of the department employees.


• Maintains a clean and safe environment for customers and employees.


• Proactively prevents and resolves customer service situations.


• Develops methods that help build customer loyalty and expand customer base.


• Builds and maintains a positive working relationship with employees and peers.


• Executes and communicates company procedures and policies in a manner consistent with Bodega Latina Corporation's mission.


• Performs other duties and responsibilities as required or requested.


EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED:


Experience


2-5 years of Dairy Deli Frozen experience


1-2 years in a supervisory level position.


Preferred Field of Expertise


• Knowledge of safety and sanitation standards for large scale Dairy Deli Frozen operation.


• Ability to read, write and follow instruction.


• Ability to maintain effective working relationships with others.


• Knowledge of basic math skills, i.e., addition, subtraction, multiplication, division of whole and fractional numbers, count, and decimal systems.


• Ability to provide on the job training in to lower level employees.


• Must be able to provide a Food Handling card, if needed.


Skills


Communication- written and oral skills (Bilingual English/Spanish a plus)


Problem identification and resolution.


PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Fiesta Mart is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform


A. STANDING:


Rarely, throughout the shift while stocking and facing product, loading and unloading carts.


B. WALKING:


Continuously, throughout the shift, while moving within the department, going to the back stock areas, replenishing product, and walking to the trash disposal area.


C. SITTING:


Very Rarely, up to ten minutes when coordinating orders.


D. CLIMBING:


Intermittently, throughout the course of the shift, utilization of a step stool or a two step metal step stool with locking wheels may be necessary to access higher level product or the top of display cases.


E. BENDING:


Continuously, throughout the day while loading and unloading product, shelving products, and facing products.


F. KNEELING:


Rarely, while stocking, facing or shelving product.


G. LIFTING:


Under 10 lbs. - Continuously, smaller items such as individual products.


11 to 25 lbs. - Continuously, larger dairy deli frozen products


26 to 40 lbs. - Frequently, boxes of various dairy deli frozen product are often in this weight range.


41 to 55 lbs - Less Frequently, boxes of product such plastic jugs of juices.


Over 55 lbs. - Less Frequently, larger crates or flats of product such as milk or juices.


H. CARRYING:


Under 10 lbs. - Continuously, moving smaller items from carts to display cases.


11 to 25 lbs. - Continuously, moving larger dairy deli frozen products from carts to display cases.


26 to 40 lbs. - Frequently, moving product boxes to the floor from the storage areas.


41 to 55 lbs - Less Frequently, moving larger product boxes onto the floor using metal roller carts.


Over 55 lbs. - Less Frequently, moving larger boxes from pallets in storage to the metal roller carts.


I. BALANCING:


Intermittently, while utilizing two different types of step stools.


J. PULLING:


Frequently, pulling roller carts of product around the department or storage area. Pull flats or boxes of product.


Pulling pallet jacks.


K. PUSHING:


Intermittently, pushing roller carts of product around the department or storage area. Push flats or boxes of product, or individual products. Pushing pallet jacks.


L. CROUCHING:


Frequently, facing and stocking product. Working within shelving and storage areas.


M. STOOPING:


Frequently, facing and stocking product. Working within shelving and the storage areas.


N. REACHING:


Above shoulder height - Less Frequently, facing and stocking product. At shoulder height - Continuously, facing and stocking product. Below shoulder height - Continuously facing and stocking product.


O. CRAWLING:


Very Rarely,


P. TWISTING:


Frequently, facing and stocking product. Working within the department and stock areas.


Q. EYE, HAND, FOOT COORDINATION:


Frequently, facing product. Opening boxes with box cutters. Using hand held scanner.


Using pallet jacks.


MACHINES, TOOLS, EQUIPMENT, AND WORK AIDS:


Roller carts, two step metal step stools with locking wheels, box cutters, manual pallet jack, electric pallet jack, scanner, apron, paper hat, calculator, and computer.


WORKING AROUND MOVING MACHINERY:


Forklift, power pallet jack, manual pallet jack.


MATERIALS AND PRODUCTS:


Items consistent with working within a grocery store.


ENVIRONMENTAL CONDITIONS:


100% indoors: inside of the market, refrigerated stock area or dry stock area. Temperatures will range from 30 degrees to 95 degrees, dependent upon the stock area.


HAND COORDINATION: (when applicable)


Right hand, left hand, both hands, how often and how long.


Major hand - Dominant hand, continuously, throughout the day while performing all job duties.


Fine Manipulation - Less Frequently, while working with product and the scan gun.


Gross Manipulation- Frequently, holding product while stocking or facing.


Simple Grasping- Continuously, holding various products or cleaning supplies.


Power Grip- Continuously, while moving larger items, rolling carts, rolling bins, or pallet jacks.


NOTE: Additional responsibilities within the position's purpose may be assigned. Fiesta Mart reserves the right to change this job description at any time based on business conditions and needs.