The Summer Employee Program is a great opportunity for both the children or immediate family members of Wheels employees and for Wheels itself. By offering work experience to college, university, or technical school students, it not only provides valuable learning opportunities but also serves as a potential talent pool for future full-time positions within the company. Additionally, having reliable temporary workers during the summer months can help maintain productivity and meet business needs.
OBJECTIVE
Under supervision, the candidate will be responsible for assisting with projects and initiatives related to Wheels Information Technology. They should be technically adept, well organized, and able to take work instruction, ask questions to ensure clarity, and work within the team to complete the assigned tasks.
ESSENTIAL FUNCTIONS
Adept in technology, curious about learning more.
Ability to effectively assess the nature of issues, working with various end-users within the company
Ability to effectively troubleshoot issues through to resolution
Ability to document status of projects in both verbal and written form
Ability to comply with IT processes and procedures
Effectively provide support to users face to face as well as remotely as needed
Ability to follow ITIL processes including Asset Management, Incident Management, Problem Management, Configuration Management, and others.
Liaise with various internal and external technical support teams as needed
Work under the direction of IT Management to deliver allocated project work packages/tasks. Familiarity with formal IT Project Frameworks is a plus
Other duties assigned to ensure overall departmental efficiency
Tasks will include:
Coordinating a full cycle project (Migration to Mobile BYOD)
Assisting with implementation of telecommunication solutions (Call Center and MS Teams Calling)
Learning about IT Processes and assisting in developing training for Problem, Change and Asset Management
OTHER DUTIES
Participate in status calls with Vendors, Clients and LPUS stakeholders.
Participate in Major Incident Management
Other duties and responsibilities as assigned.
CORE COMPETENCIES
Customer Service focused
Strong Analytical and critical thinking capabilities
Attention to detail, deadline oriented
Ability to balance priorities and be an effective multitasker
Proactive, Self-Motivated, Team Player
LEADERSHIP RESPONSIBILITY
This position has no leadership responsibilities.
WORK ENVIRONMENT
This position will be performed from either the Des Plaines, IL or Alpharetta, GA office as assigned.
POSITION TYPE/STANDARD SCHEDULE
This is a Full-time position and hours of work are Monday through Friday on a shift schedule between 8:00 a.m. and 5:00 p.m. local time
TRAVEL
None Expected
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
