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Responsibilities
MV Transportation is seeking a Special Projects Manager to lead our credit card, per diem card, relocation and gift card programs. Along with Special Project Lead for our Travel Program and System (Concur). The position will require working ccross-functionally with operations, senior management, and vendors. The individual shall be a self-starter, highly motivated and able to work in a dynamic environment.
Responsibilities
Policy and Procedure Development: Developing and maintaining policies and procedures related to the internal operations of the credit card, per diem card, relocation and gift card programs.
Account Setup and Maintenance: Overseeing the setup of new card accounts. Managing account changes, such as credit limit adjustments, address updates, and card replacements.
Customer Service Support: Providing support to cardholders for account inquiries, disputes, and other customer service issues. Resolving customer complaints and ensuring high levels of customer satisfaction.
Reporting and Analysis: Generating reports on key performance indicators related to the internal operations of the card programs. Analyzing data to identify areas for improvement and make recommendations for operational enhancements.
Vendor Management: Managing relationships with third-party vendors and service providers that support the internal operations of the card programs.
Training and Development: Providing training to staff consuming our card programs to ensure they understand policies, procedures, and best practices. Developing training materials and conducting training sessions as needed.
Process Improvement: Continuously evaluating and improving operational processes and workflows to enhance efficiency, accuracy, and customer service. Identifying opportunities for automation and implementing technology solutions to streamline operations.
Cross-functional Collaboration: Collaborating with other departments within the organization, such as finance, IT, compliance, and field operations.
Qualifications
Talent Requirements
Requires strong organizational skills.
Attention to detail.
Analytical thinking.
Ability to work effectively in a fast-paced and dynamic environment.
Exceptional customer service skills.
Servant leadership characteristics a must.
We support team members cross all time zone in the US, so this is not a 9-5 position.
Flexibility is a must!
Degree in supply chain or procurement preferred.
Work experience in supply chain or procurement preferred.
Must have excellent communication, teamwork, interpersonal, organizational, planning, facilitation, leadership and time management skills.
Manage and promptly escalate issues and risks.
Ability to work in high pressure situations, address conflicts in changes, work effectively and build strong relationship.
MS Office: Word, Excel, Outlook, Access, PowerPoint, Project.
Education and Experience
Bachelor's degree or related work experience
Concur knowledge a plus
Workday knowledge a plus
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
