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Responsibilities
MV Transportation is seeking aLead Road Supervisorto identify and report to the Operations Managers challenges, discrepancies, violations of policy and other concerns related to service delivery. Instruct operators when policy is not being followed and to assist in exploring new ideas and ways to handle in-service challenges. Reports on all activities and observances daily. Assists in delivery of system reporting requirements.
The Lead Road Supervisor responsibilities include but are not limited to:
Work with dispatchers to solveservice-relatedchallenges/take direction from BOC when dispatched to respond to a situation or operate a coach if needed
Perform spot checks on operators and Road Supervisors
Inspects vehicles for cleanliness and policy compliance - reporting ALL violations and discrepancies
Issue and Receive required equipment to Road Supervisorson a daily basis
Monitor Road Supervisor Logs and Reports for accuracy, completeness, performance
Works with Detour Supervisors to ensure reporting is timely and accurate
Schedules special assignments to Road Supervisors, as needed
Assists Operations Managers (as a witness) when issuing discipline
Conduct research on performance issues (to include service delays and reported route issues) and develop reports accordingly
Coach operators onDriveCamevents
Monitor system performance- on the street, through Orbital
Call in accident reports to claims line
Clerical and administrative duties, as assigned
Performs repairs to fare-boxes on site and on location as needed
Respond to and accurately document emergency situations/incidents/injuries-reporting to claims line if necessary
Required to attend to minor bio spills as needed
Transport operators to and from medical center if needed
Investigation and completion of Route Impediment Logs as assigned
Report for duty for special service/events as assigned
Provide excellent customer service to client, passengers and operatorsat all times
Prepare other written documentation/reports as needed
Monitor and complete regular reports to Operations Managers and other departments as needed
Qualifications
Talent Requirements:
High School diploma
Minimum one (1) year experience as a Road Supervisor in a public transit system
Knowledge of system routes and service area
Familiarization with all vehicles operating in the service
Ability to understand client policies and procedures
Ability to comprehend MV Transportation and CBA policies and procedures
Excellent verbal and written communications skills
Working knowledge of Microsoft Word and Excel
Ability to read, write and speak English
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
