As an industry leader in infrastructure protection services, USIC operates at a national scale with a tremendous fleet and field force. An operation of this scale requires operational excellence and a continuous focus on processes to enable it. As a Process Improvement Analyst, you will play a critical role in transforming USIC by way of process-driven operational excellence, compliance with commitments, and streamlined operational procedures. This role will be responsible for analyzing current processes and features to implement streamlined procedures to gain standardization and efficiency, coordinating with all field and back-office organizations to ensure communication and compliance with operational change. The successful candidate will have a strong background in process transformation and will be knowledgeable in construction, field operations, and utility protection services.
Responsibilities
Evaluate process information, including policy and procedures to identify inefficiencies and determine a future state that satisfies the business requirements with the intent to design for compliance with customer contracts and operational exit criteria.
Use appropriate measurement, analysis, and evaluation methods to accurately identify, document, and track process improvements
Identify, plan, and implement key opportunities to improve quality, reduce costs, increase productivity, and improve cycle time by reducing wasted time, rework, etc. resulting in significant business improvement and customer satisfaction.
Provide management with project status updates, feedback, and appropriately escalate when needed.
Facilitate meetings including determining the audience and tactics appropriate (and adapting as needed) for a particular discussion to ensure the appropriate level of engagement for successful execution of changes.
Requirements
Bachelor's degree strongly preferred
3+ years of equivalent experience required
Ability to travel 10-20% of the time depending on location
Visio and ShrarePoint experience preferred
Excellent presentation skills with solid communication capabilities and practices, both oral and written at a level of detail appropriate for various levels of a business
Continuous improvement mentality and strong problem-solving skills
Experience with change management and facilitation
Experience with business process improvement, such as Lean
Experience with Microsoft Office products
Good project management skills
Works well in a team environment
Strong interpersonal capabilities and ability to work cross-functionally with other leaders to standardize and drive change
Construction, field operations and utility locate process knowledge preferred
We are an Equal Opportunity Employer. Veterans are encouraged to apply.
