A Customer Success Manager (CSM) is a self-starter who demonstrates an owner's attitude towards our clients. The CSM partners with clients to identify and meet business objectives, ensures clients receive maximum value from our solutions, and provides proactive support with the goal of promoting overall customer satisfaction, product adoption, retention, and revenue expansion. This role will be working with a large communication service providers. The book of business is over $21 million in revenue and consists of high-touch, strategic accounts.
What you'll do
Facilitate Post-Sales Implementation program management by establishing implementation and deployment success criteria and helping customers develop a plan to achieve objectives and maximum solution value expectations
Assess customer health by driving adoption, monitoring solution usage, resolution of reported issues and being the voice of the customer for future product roadmaps
Act as the connecting thread for internal teams with the customer across the customer journey, ensuring needs are met and pain points are eliminated, leading to account retention and renewals
Provide business insights through regular interaction and deep knowledge of the customer and Equifax business, while also educating clients on the business value of the solutions, the relationship and application of industry best practices
Ability to travel occasionally (up to 25% of the time)
What experience you need
Minimum 5 years experience in Customer Success Manager role or similar
Proven success in relationship building type role, able to maintain relationships, negotiate and consult
Proven track record in meeting sales objectives
What could set you apart
Bachelor's degree
Experience on analytic-based projects
Experience using Salesforce and Google Suite
Strong communication and interpersonal skills
Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $109,200 to $150,000. This position is also eligible for our incentive compensation program.
