Serve counter customers and provide overflow support to phone customers in a retail environment. Perform shipping/receiving functions and fabricate assemblies.
ESSENTIAL FUNCTIONS
Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.
Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards.
Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation.
Maintain a safe, clean, and organized warehouse.
Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions.
Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient.
ADDITIONAL RESPONSIBILITIES
Customer Service/Inside Sales/Hose Assembly
Process counter customer orders to meet company performance matrix guidelines.
Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information.
Issue quotes using Trend and Microsoft Office.
Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably.
Able to meet technical expertise levels as follows:
Recognize information required to properly specify a hose or other related product
Recommend the appropriate hose and related products based on information furnished by the customer
Read engineering drawing and dimensional specifications
Recognize major features, advantages, & benefits of our products
Pass Hose Certification requirements and earn Parker PTC certifications
Communicate all significant customer and supplier issues to Retail Sales Manager.
Complete all assigned individual performance and development goals.
Perform various, miscellaneous tasks and projects as directed.
EDUCATION & EXPERIENCE
Prefer one year experience with basic warehouse equipment and procedures
High School diploma or GED required
REQUIRED BEHAVIORAL COMPETENCIES
Team work oriented
Customer focused
Ability to multi-task
Self-Motivated
Mechanical aptitude
Problem solving abilities
Good judgment
Handle stressful situations well
Responsive
Creative
Ability to work with limited supervision
Communication
Organization
Detail oriented
REQUIRED FUNCTIONAL COMPETENCIES
Basic math - particularly addition and subtraction of fractions
