Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Upon request, reasonable accommodation may be made to enable individuals with known disabilities to perform this position's essential functions.
Wage Range: $19.00 - $20.00 per hour. Starting wage is determined based on relevant experience. This is a hourly, non-exempt position.
Through call logs - Verify customer information received by all Senske Sales organizations. Name, address, zip code, phone numbers, email, pre-notification choice, services sold with prices and what the services entails, how many visits, pricing, and instructions.
While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
May be required to support other queues to facilitate teamwork in the department.
Data entry of all sales, including scanning all service agreements and maps and attaching files as needed.
Maintaining any reporting required for the Commercial Admin Department.
Open communication with commercial customers/commercial Sales Reps for past due balances.
All Commercial OA employees must become advanced users of the CRM Real Green System (and Deep Lawn).
May be required to work outside of normal schedule, including overtime, weekends, and holidays, as it may be necessary to fulfil the duties or the needs of the business.
Expected to have regular attendance for scheduled shifts, and to notify supervisor within a timely manner of absenteeism or tardiness.
Maintain a neat and clean appearance as outlined in Senske's employee handbook. Follow safety regulations and work in a safe manner.
Job Qualifications:
High school diploma or equivalent
1-2 years of experience in customer service
Excellent computer skills, including MS Outlook, Word, and Excel.
Effective oral and written communication skills.
Excellent interpersonal skills, working with all levels in the organization.
Must be able to gather and analyze information skillfully.
Be able to multi-task with a strong attention to detail and prioritize the duties required.
Be able to work independently and problem solve.
Ability to refer to policy and procedures when applying information and making decisions.
Work Environment:
While performing the responsibilities of the Account Administrator, the employee is required to talk, hear, and see. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee will be using a telephone with or without a headset.
The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required for this job include close vision and using a computer and/or handheld device.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job mainly operates in a professional office environment, however, will have exposure to our branch garage, including vehicles and associated tools.
This role is 100% in-office.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. The employee is frequently required to sit, stand, walk; use hands to finger, handle or feel; and reach with hands and arms. Equipment used includes a computer, keyboard for data entry, telephone system, copying machines, filing systems.
Requests for employees to travel for training may occur.
