AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU'LL DO
The AVI-SPL Project Manager is responsible for managing the overall direction, coordination, implementation, execution, control and completion of specific Systems Integration projects for AVI-SPL customers. This role will ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements with the end goals of delivering a world-class customer service experience.
Day-To-Day Responsibilities:
Coordinate all project activities, including change management, ensuring timely and on-budget completion of project deliverables meeting client scope and quality requirements, all according to established AVI-SPL Project Management principles and procedures.
Acquire a thorough knowledge of contract documents for each assigned project including, but not limited to project scopes of work, bid drawings and specifications, contract, subcontractor scopes of work, and construction schedules.
Manage comprehensive work breakdown structure and project schedule and coordinate appropriate resource scheduling for all required project tasks.
Facilitate any internal project kick-off meetings that include key participants from sales, engineering, fabrication, installation, programming, corporate department and third-party resources.
Facilitate any external project kick-off meetings with all necessary external stakeholders as well as applicable internal resources and provide weekly (or as required) job progress reports.
Own the role of point of contact for all internal and external project communication and documentation by keeping accurate files and records of project status and activities.
Respond to communications from customers regarding problems or concerns in a timely and professional manner. Raise any issues to Office Management for proper escalation.
Obtain daily site progress reports from lead technicians and respond to needs identified.
Manage equipment and materials ordering, distribution, and shipping through pick ticketing, packing slip and sign off process requirements.
Oversee all project (equipment, labor, miscellaneous, direct, etc.) expenditures based on budget throughout the project lifecycle. identify problem areas, spearhead resolution and communicate any issues impacting profitability, unanticipated costs, claims, or back charges to management.
Manage and verify quality of work performed by internal and/or subcontracted resources.
Schedule internal resources to test and certify installed systems and to demonstrate operation to clients upon project completion.
Ensure all closeout documentation is created and stored in proper location for service and/or future office reference.
Be available for project team questions and coordination based on specific project working hours and timeline.
Develop and maintain strong relationship with customers with direct interaction and focus on improving their perception of on time delivery, quality, responsiveness, problem solving and service.
Drive project results to satisfy customer requirements to obtain AVI-SPL Net Promoter Score goals.
Provide project and program coordination across multiple software and hardware workstreams of multi-year, multi-phase products.
Maintain a risk register to appropriately inform senior client stakeholders and properly manage program risks. Coordinate with Vendor Product Teams to align with their risk and issue registers as necessary.
Coordinate deployment meetings, prepare deployment schedules, document testing processes, monitor completion of agreed action items and project plan tasks, maintain reports of deployment status, and communicate status to required stakeholders.
Coordinate project logistics such as shipping test/lab equipment, distribution of artifacts, gathering feedback and collating data.
Schedule all vendors to meet overall deployment deadlines for both new physical sites and upgrades, adapting schedules as required.
Track platform product releases and coordinate the deployment activities
Report on program performance to the Local Lead Manager
Deliver progress reports, proposals, requirements documentation and presentations to key stakeholders and partners as required
Items to Consider:
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
WHAT WE'RE LOOKING FOR
Must-Haves:
Demonstrated experience managing projects in the Audio Visual, Construction, Technology (Structured Cabling / Security) or related industry is required.
Creatively problem solve and analyze complex problems and generate solutions.
Coordinate internal and external resources for successful project results.
Understand all revenue, cost and margin aspects of project management including earned value management.
Communicate and interact with internal employees, clients and colleagues in a consistent, professional and courteous manner through in both verbal and written form.
Troubleshoot and solve project related issues.
Understand and maintain project budgets.
Effectively manage multiple projects.
Demonstrate and apply time management skills with attention to detail.
Understand specific project system functionality and installation processes and techniques.
Accurately read and comprehend technical, contractual and construction related documents.
Proficiently use Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat.
Hold and maintain valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards.
Excellent written, verbal and presentation skills including an excellent working knowledge of G Suite applications.
Ability to travel to various job sites as required.
Nice-To-Haves:
Formal education in Audio Visual, Construction, Technology or related field is preferred.
Minimum of a High School Diploma or equivalent is preferred.
Knowledge/exposure to managing large fleets of IoT devices, preferably Windows 10
Knowledge/exposure to traditional AV automation or show control software, such as AMX, Crestron, Medialon, etc.
Knowledge/exposure to the digital signage and experiential technology industry
Working knowledge of Agile and Waterfall project management techniques.
Working knowledge of product life cycles, software development life cycles, design and construction project life cycles, and their interaction
Software engineering experience is not required for this role but familiarity with some key principles will be advantageous.
WHY YOU'LL LIKE WORKING HERE
Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
