SECTION: Workforce Development

POSITION: Lead Career Navigator

HIRING SALARY: $47,000 - $54,000 annually

HOURS: 40 hours per week, Monday - Friday; some weekends and evenings may be required

CONTACT: Human Resources at (850) 201-8510 or via email at hr@tcc.fl.edu

MAJOR FUNCTION: This is independent, complex, and highly specialized case management/counseling work. This is work directly related to the Project Anchor grant between Tallahassee Community College and the Department of Juvenile Justice.

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  Provides direction and delegation of tasks amongst other career navigators. Develops and executes staff training in alignment with the service model. Facilitates and leads meetings as required. Creates strategies for troubleshooting and problem solving. Develops and implements a quality assurance for the unit that is measurable. Provides oversight of reports/documents/communication prior to submission to Project Anchor Director or external partners.

  
  


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  Provides comprehensive support and detailed information about Project Anchor to youth's parents, the general public, and staff via in-person, phone, text, TDX tickets, and email. Maintains an ongoing awareness of available youth resources that can be shared with project partners. Conducts required 5, 15, 30, 60, 90 and 180 day follow ups with assigned caseload. Maintains a cumulative activity report.

  
  


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  Reviews and processes referrals and other documents related to program youth. Assists with the registration process and responds to inquiries about the admittance into a post-secondary institution. Processes changes in Workday. Works closely with Instructors and other program staff to ensure student success. Works with the student to determine program tracks. Reviews documents for accuracy.

  
  


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  Makes referrals, schedules and coordinates with program partners and provides community resources to ensure student success and pathway to work-based learning or post-secondary education. Educates students on options and provides guidance and advisement. Develops and maintains a relationship with assigned youth to ensure engagement and progress.

  
  


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  Develops a tailored success plan for each assigned youth. Works with the youth to identify the documentation required for enrollment into a post-secondary institution. Proactively work with securing work-based learning opportunities once they have transitioned from an institution.

  
  


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  Works with a team to coordinate services to youth in a comprehensive manner; maintains and uses the required database to maintain data. Assists in the development of automated communications with students. Communicates and resolves process issues with enrollment, admissions coordination of resource referral, records. Serves as liaison to external stakeholders to include educational partners, WIOA partners and others. Advises students about academic requirements, reviewing and interpreting test scores, unofficial transcripts, and course prerequisites. Assists with online college credit options and dual enrollment registration and advising.

  
  

MINIMUM TRAINING AND EXPERIENCE: A Bachelor's degree in counseling, education or a related area from an accredited college or university and four (4) years of related experience; or a master's degree in counseling, education or a related area from an accredited college or university and three (3) years of related experience.

KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of distance learning environment. Knowledge of best practices in academic advising, student development, and retention. Knowledge of college policy and procedures. Knowledge of college degree, programs, services, and student development theory. Knowledge of student privacy rights and handling confidential information. Excellent written and verbal communication skills. Skilled in the use of personal computers. Skilled in the use of electronic mail and the Internet for educational purposes. Skilled in the use of appropriate software applications such as Blackboard and related tools, PowerPoint, Camtasia, etc. Skilled in web publishing. Strong interpersonal and communication skills. Skilled in giving attention to detail and follow-through. Skilled in the use of desktop applications such as Microsoft Office and email. Skilled using social media tools including social networking, Blogs, Wikis, video sharing, and Skype. Ability to advise students in career and education planning. Ability to plan and implement intervention strategies for students academically at-risk. Ability to travel in the tri-county area and work with minimal supervision. Ability to work independently, makes independent and sound judgments, and work with a diverse population. Ability to follow written and oral instructions and communicate effectively verbally and in writing using the English language. Ability to plan, organize, and coordinate multiple work assignments. Ability to work in collegial and collaborative work environment. Ability to operate a personal computer to access, retrieve, and input information. Ability to work with users of varying technical expertise. Ability to meet established deadlines. Ability to work effectively independently and as a team member.