Job Description:

Job Title: ITSM Platform Administrator
Location: Hybrid
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 57297
Department

This position is within FSU's Department of Northwest Regional Data Center (NWRDC)

The ITSM/Business Applications Team collaborates with stakeholders to ensure efficient IT service management and exceptional customer support experiences. They focus on customizing and extending ServiceNow capabilities, maintaining system security, optimizing processes, and ensuring the stability and usability of the Now Platform.

Responsibilities

ITSM Platform Development: Design and develop solutions within the ITSM Platform to include new or modified applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes. ITSM Platform Administration: Provide support for ITSM Platform by troubleshooting problems, implementing bug fixes, performing root cause analysis, monitoring ihealth and usage, and completing routine upgrades. Create and maintain API and data integration process between ITM Platform and other systems. Documentation related to ITSM Platform implementations and design modifications.

Participates in approved professional development opportunities per NWRDC's policy. Professional development and training is defined as learning undertaken by the employee to maintain and advance their skills, knowledge and competencies, specifically as they relate and add value to the job and workplace.

NWRDC provides support for a wide range of state and local government, as well as K-20 organizations across the State of Florida. These organizations are dependent on NWRDC in order to accomplish their missions. This requires NWRDC to maintain services 24x7, even during times of crisis or emergency. As such, all NWRDC staff are considered essential staff for operations of the State of Florida. Perform other duties and activities as requested.

Qualifications

Bachelor's degree in Computer Science, MIS, or other appropriate degree and two years' experience or a high school diploma or equivalent and six years of experience. (Note: or a combination of appropriate post high school education and experience equal to six years.)

Ability to obtain a Security Awareness Training Certification

Preferred Qualifications

ServiceNow Certified System Administrator

Ability to communicate effectively verbally and in writing.

Ability to document existing and new processes.

Ability to establish and maintain effective working relationships.

Ability to prioritize, organize and perform multiple work assignments simultaneously.

Ability to utilize problem solving skills.

Ability to utilize technical skills.

Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations.

Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.

Knowledge of standard programming languages, concepts, practices, and procedures within the technology field.

Helpful

Who is an ideal candidate for this position?

An ideal candidate for this position should have a solid understanding of the ServiceNow platform, technical proficiency in administering software systems, effective problem-solving skills, awareness of system security, strong communication abilities, and adaptability to stay current with the latest developments in ServiceNow administration.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!



Learn more about our university and campuses.

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How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.


Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

This position has been designated as eligible for primarily remote based on the current position/job functions. Employees are required to live in the Tallahassee area and report to campus as needed.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.

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