Posted: April 16, 2024 Schedule: Full Time Location: Colorado Springs, CO 80919, USA
Job Details
Description
ABOUT ALEUT FEDERAL
At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise whose purpose is to support our “Shareholders,” the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core of everything we do. We support our Shareholders by providing excellent service and quality results to our clients, and the various branches of the federal government. We engage in our local markets, so community service is embedded into our process.
Our culture nurtures the strength of our workforce through mentorship and coaching, providing opportunities for growth, and competitive benefits. We support and encourage diversity, inclusion, and accountability at every level.
The Aleut Federal motto is “We are One” because we truly believe that with one heart, one mind, and one purpose, we can accomplish our mission and be an organization anyone would be proud to be a part of.
This is an onsite position that requires United States Citizenship and a Top Secret security clearance with SCI eligibility or higher.
Annual Salary Range: $80 - $95K
Specific duties:
Troubleshoot, fix failures and document them in a maintenance log
Develop reliability system upgrades for government personnel review
Perform preventative maintenance which includes but is not limited to the installation of new software releases, system upgrades, and patches
Provide consolidated help desk function/serve as the government IT focal point for customer support. The consolidated help desk function shall be capable of handling the full range of IT-related issues to include:
Support walk-up, telephone, or e-mail customer problem resolution; receive, answer, and transfer, when required, trouble calls and maintenance requests in support of all government missions and personnel; assign a ticket number and track communication system outages and repair actions until the issue is resolved; and deliver all software, designs, records, databases, manuals, guides, standard operating procedures, and similar items developed in rendering problem resolution services
Serves as Information Technology Equipment Custodian (ITEC)
Serves as On-Site Computer Maintenance Technician
Other IT duties as assigned
Required Skills:
System administration experience, preferably with USAF NIPR, SIPR, and JWICS
Windows OS training and certification (Win 10 preferred)
Customer service focus with help desk-like experience
Projection and VTC experience preferred
Active TS/SCI security clearance/Eligibility for Special Access Program (SAP)/Special Access Required (SAR)
Education Required:
Minimum H.S. Diploma. Degree in Computer Science, IT, or Engineering related field highly Desired; Level of education may be substituted for years of experience
Certification Required:
Security +
Years of Experience (Preferred):
1-3 years of experience with customer-focused system administration
