Job Description:

Key Responsibilities

Please list the most important and relevant responsibilities

• Make on-line risk decisions regarding pre/post process assessments and responds to quality issues such as filing problems, commodity and packaging material problems. Enters packaging/commodity complaints and holds into the vendor assurance database.


• Responds and makes Quality (non-food safety) decisions.


• Enters finished product holds into ARK Hold Management System


• Performs the product assessment panel on the weekends


• Designs and delivers training in all areas of quality to shift associates


• Performs in plant sampling, testing, and auditing on shift


• Provides troubleshooting expertise and support to shift managers across the site


• Collects samples for materials analysis and the evaluation of holds


• Steward of protecting the integrity of the PRIMP, CAPA and HACCP program


• Participates on LEAN and Continuous Improvement Teams


• This position and all site associates are responsible for quality and food safety


• This position monitors quality and food safety control points and make corrective actions to the process if needed.


• Know and understand the site's CCP's and report any findings of deficiencies to site's quality manager or designee

Context and Scope

Explain how the job gets done and the way it operates within the team and with stakeholders

This position will be responsible for the ownership of on-shift quality support. The position includes the following but not limited to:

• Ensure adherence to the Mars Global Quality and Food Safety Standard including but not limited to HACCP, PRIMP, QMP, and MQM


• Helps ensure proper quality checks are conducted in accordance with production requirements.


• Initiate necessary non-conformances on product in question


• Make judgement calls in accordance with the site QMP


• Proactively eliminate issues that could arise from plant conditions


• Collect samples and assist Quality department in Root-Cause Analysis

Job Specifications/Qualifications

State the preferred education, knowledge, skills and experience this position requires. State the physical and/or mental requirements for the role (e.g. stand for x hours, lift x weight, concentration on repetitive tasks).

Note: May differ from the current job holder's own skills and experience.

Education & Professional Qualifications

Minimum Qualifications:

• High School Diploma or equivalent


• Obtain certification from the FDA Better Processing Control course


• Mars Filling and Sealing Training


• Mars Sterilization Training

Knowledge / Experience

• Food manufacturing experience and knowledge of food safety.


• Knowledge of Good Manufacturing Practices.


• Statistical Process Control


• A wide variety of plant experiences in multiple areas (Inventory, Processing, Filling, Retort and Packaging)


• A minimum of 6 months of Mars Factory Experience OR 2 years of Non-Mars Factory Experience OR 1 year of previous Quality Experience

Key Mars Leadership Competencies (4-6)

Refer to the Mars Talent and Development Library

Note: competencies selected should be job related

Peer Relationships, Drive for Results, Conflict Management, Dealing with Ambiguity, Planning and Time Management, Priority Setting

Key Functional Competencies & Technical Skills (3-5)

Refer to the Mars Talent and Development Library

Distinguish any preferred competences at the end of the list & notate them as "preferred"

• Accurate and quick decision-making skills


• Well-developed computer program skills: Lotus Notes, Microsoft Office, Nexus, SAP, JDA/Red Prairie, Mars Supply Quality Management (MSQM), ARK Holds Data Base, Document Control Data Base, Continuous Improvement and Corrective Action Process


• In-depth knowledge of all areas of the factory


• In-depth knowledge of regulatory requirements for product sterilization and good manufacturing practices


• Interpersonal skills that influence and enlist the help of others in managing product quality


• Ability to respond/react in a fast paced, changing environment


• Know how to use all lab equipment to analyse product variables


• Well-developed sense of smell and sight


• Subject matter expert for site on quality standards during off shifts


• Decision making


• Solid written and verbal communications skills to plant floor and the management team


• Food Manufacturing experience and knowledge of food safety


• Knowledge of Good Manufacturing Practices

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.