Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
May perform more complex or specialized functions (i.e., radiology scheduling) at highest competency level.
Utilize knowledge of HMO's, managed care, and other third-party insurers, and troubleshoot insurance issues as appropriate.
Assist with training and orienting staff as needed.
Provide cross coverage as needed.
Assist with special projects as directed.
Follow HIPAA guidelines for the management of patient privacy and confidentiality.
Participate in process improvement groups.
Participate in trainings in respect to care coordination, supporting patients in self-management, self-efficacy and behavior change, patient population management, and communication skills, as directed and required for the role.
Extended and/or weekend hours required.
Assist co-workers in their duties (within the limitations of training and scope of practice).
Staff is expected to participate in regular team meetings as well as ongoing continuous improvement efforts.
All other duties as prescribed.
Qualifications
Minimum of High School diploma, GED, or equivalent experience.
Minimum 1-year applicable work experience required.
Some additional training in office systems or other post high school education preferred.
Ambulatory care experience a plus, but not required.
Primary care experience a plus, but not required
Spanish speaking a plus, but not required
EEO Statement
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
