Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care. Job Description Primary Function of Position:
The Order Management Product Owner within the Global Services Business Systems team will be responsible for representing the complete order management process cycle for the global services teams. This includes the interface with quotations, account creation, order placement, order status, and returns. This role will drive business user interests and ensure the product vision, priorities, and solution are actively serving the functional and cross functional business needs. This role will work closely with the global business users and the IT solution teams and regularly communicate with key stakeholders on the product vision and management of priorities.
The Product Owner will work within a cross-functional team to document business use cases and user requirements for Business Systems such CRM and SAP. This includes working with both technical and content development teams, other software product owners, and IT. The Product Owner will be responsible for developing and maintaining the product roadmaps by scoping requirements from internal partners, relevant customer feedback, content use analytics, and industry research.
This is a business role and not a solution (IT) role.
Roles and Responsibilities:
Influence the product vision and roadmaps for from the end user perspective including:
Defining the product intention, scope, and strategy
Prioritization of business system requirements, needs, enhancements and issues
Defining and tracking of user requirements and / or software requirements
Coordinate development projects and needs
Oversee user feedback and communications to drive maintenance and improvement actions
Partner with the customer service, logistics, planning and other relevant business teams to establish business user requirements and business use cases for business systems
Partner with IT development teams to develop acceptance criteria, assemble needed resources, support User Acceptance Testing, and document final approvals and ensure product deliverables are on schedule and met
Work directly with the IT platform development team and vendors as needed to execute and deliver on the product roadmap
Manage education and change management required to drive adoption of new content management technologies
Work closely with Business Analysts, Business Owners, and Subject Matter Experts (SMEs) to review and refine business process workflows including identifying areas of possible simplification.
Manage the product priorities including risk based needs for the business and escalations as needed
Deep knowledge of business best practices around the order management processes and business systems
Work closely with Project Managers to ensure project deliverables are understood, timely, and delivered to scope
Feed into Process architecture mapping activities for business capability mapping, business requirements documents and process change workflows
Influential to sprint planning, review and impact to the business and IT teams
Communication with stakeholders including business users, business and IT leadership, cross functional Impacted business teams, and others as needed
Create and maintain business process blueprints for how processes flow into and out of our technology solutions
Operating business model analysis of the current business systems supporting product quality and identification of gaps in process and data streams
Growth models and projections to ensure sustaining business needs are met as well as alignment with future system capability needs
Identify and expand value streams including and aligning with system application and process mapping
Create synergies with global business entities to ensure alignment for needs and growth requirements are met
Work closely with other Product owners within the Global Services Business Systems team to align on business information models
Provide input and training related to the product quality business systems throughout the organization as identified and needed
Accomplish project objectives by planning and evaluating related activities and communicating status and project to management on a regular basis
Manage the Center of Excellence for order management with focus on functional and regional needs
Qualifications Skill/Job Requirements
Minimum requirements in order to adequately perform the responsibilities of this position are as follows:
Education:
B.S. or higher in Technology , Project Management or related field preferred
Non-technical degree with equivalent complex experience acceptable
Experience/Skills:
Minimum 5+ years relevant experience working in a regulated environment or equivalent as a project manager, business architect or similar function
Service working knowledge or comparable interactions with related activities and processes.
Experience in a regulated industry such as medical devices strongly preferred
Experience using similar business systems (SAP, Agile, SFDC, etc.)
Proven ability to work on cross-functional teams and communicate with colleagues in both business and technical roles required
Experience gathering and documenting business and customer requirements
Excellent written and verbal communication skills with a proven ability to present information in a clear and concise manner to various technical, business stakeholder, and leadership audiences
Project Management Experience with proven success
Exposure to global regulations and/ or Quality System requirements a plus
Ability to independently analyze various forms of data provide actionable output
Ability to synthesize data and observations to see trends, identify gaps against regulations and make logical recommendations for action
Independent thinker, willing to present alternative conclusions or inferences
Ability to understand detailed technical information such IT requirements
Experience in continuous improvement processes
Ability to translate analytical and technical information into effective presentations for business consumption
Good interpersonal skills and able to work well with cross-functional teams
Solid attention to detail, organization skills and ability to multi-task across multiple projects/activities
Must be self-directed with the ability to work with minimal supervision
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.
Base Salary Range Region 1: $145,100 USD - $208,900 USD Base Salary Range Region 2: $123,400 USD - $177,600 USD Shift: Day Travel: 10% of the time Workplace Type: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.
