We are seeking a full-time Flight Operations Support Specialist in our Scottsdale, AZ or Chandler AZ locations. In this role, you'll provide subject matter expertise and support related to transport category aircraft performance and weight and balance activities. You'll be the main point of contact for customers as well as manage customer aircraft configurations, performance questions, change requests, and aircraft weight & balance changes.
Essential Functions
Serve as main point of contact/first-level support for customer inquiries and manage customer aircraft configurations, provide counsel on aircraft performance questions and handle change requests and aircraft weight & balances changes
Receive and answer basic questions, inquiries and requests pertaining to Garmin's aircraft performance products and escalates customer needs as required, directing inquires to proper departments
Resolve, track and/or route customer issues or requests
Provide technical support for Garmin aircraft performance and/or load planning products
Support testing and deployment of Garmin products and solutions
Contribute to technical writing/publication of aircraft performance data materials and the development of customer training materials
Lead project management functions and special projects as assigned
Investigate and determine root cause of operational events and failures
Identify issues with aircraft performance and/or load planning and support development of corrective actions
Perform on-call duty and after hours on-call coverage may be required
Ability to travel for customer support and training
Basic Qualifications
Bachelor's Degree in Aerospace, Business or related field OR an equivalent combination of education and experience
Minimum 1 year of relative aviation industry experience
Operational knowledge of Federal Aviation Regulations (FAR) governing aircraft operations with FAR 121 operations experience preferred.
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Must be team-oriented, possess a positive attitude and work well with others
Desired Qualifications
Previous work experience in Air Traffic Control, Flight Dispatching, Flight Operations or Aviation Program/Project Management.
Strong technical knowledge of aviation systems
Private Pilot's License
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
