The Medical Assistant-Apprentice, under direct supervision will learn to assist health care professionals in direct patient care while learning clinical skills to become a Certified Medical Assistant through NHA. Upon completion of the program, the MA-Apprentice will act as a liaison between the patient, the physician and other medical support staff.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Room Patients
Complete Vitals per Meaningful Use
Verify medications, allergies, surgical history and document properly
Answer and direct calls as necessary to appropriate department or Medical Assistant.
Return and document any calls as needed
Assist the Medical Assistant team in facilitating questions for patients.
Enter orders as per protocol for the clinical team.
Diagnostic Orders, DME, Physical Therapy and Referrals
Pull imaging orders for Physicians/Midlevel's
Set up for injections
Turn over exam rooms
Stock exam rooms
Run mail to front desk and log
Check Physician/Midlevel's inbox
Answer BAT phone
Assist with tasks/urgent tasks
Strictly adheres to all HIPAA rules and regulations
Ability to work in a fast paced environment.
Other duties as assigned

Competencies

Ability to navigate several software programs proficiently.
Efficient problem solving and decision making skills
Excellent communication, interpersonal, and conflict resolution skills
Ability to type by touch
Acts as a positive role model in demonstrating excellent patient care and service standards
Promotes patient education
Able to skillfully navigate through EPM and EHR in Next Gen, and outside health information systems such as Centricity, McKenzie Portal, etc.
Has and maintains a current knowledge of orthopedic surgeries, plans of care, conditions, and terminology
Able to plan, prioritize, and multi task
Prioritize work load daily, weekly and monthly
Excellent cultural competency skills with patients
Communicate clearly, concisely and courteously via phone, email and in person