Effectively process a variety of deposit items such as NSF processing, Unposted DDA items, Stop Payments and ACH error posting, as well as Fed check returns, duplicate check presentments and customer check encoding errors.
Process and monitor Death Notification maintenance and complete other research as requested for various agencies.
Complete verification of various types of deposit and IRA accounts to ensure high quality customer service.
Assist in administering the relationship and collection process of the Overdraft Freedom Program by maintaining current information regarding eligibility and communication with customers.
Perform Fedline Advantage daily processing, which includes wires, check adjustments, and large dollar notifications.
Provide assistance in other duties within the Deposit Operations Department, remaining current on processes, Bank Procedures and Bank Policies that may apply to the job.
Provide superior customer service by responding to telephone and email inquiries, providing information and performing research when necessary to find answers to a customer's question in accordance with applicable regulations and to the satisfaction of customers. Is able to identify fraud or possible risk that could result on the customer's account and/or the Bank and bring it to the attention of the BSA Officer.
Constructively interact with coworkers by being cooperative, providing support and assistance to ensure a pleasant work atmosphere and smooth operation within the department.

HOURS will average approximately 38-40 per week, Monday-Friday. This position is budgeted for 2,080 hours per year.