At Murphy Oil Corporation, we believe the rich experiences and backgrounds of our employees strengthen our Company, create a productive workforce, and drive our success. We encourage you to apply for the positions for which you meet the qualifications.
Job Summary
The Sr IT Support Specialist is responsible for providing IT end-user support for our end-user community utilizing our ITSM tool. This includes software, hardware, network, telecommunication systems and basic desktop support matters. This role requires the individual to determine the issue, through a remedy, and then resolve the problem (either personally or through the broader Murphy IT team). As a Sr IT Support Specialist, your role extends beyond technical expertise. You are the tech lifesaver for the organization, troubleshooting complex issues and ensuring smooth operations. Your role isn't just about fixing technology - it's about building relationships with quality, care, empathy, and expediency. The ideal candidate will contribute to the improvements and initiatives of the team and keep up with best practices and trending technologies.
The Sr IT Support Specialist will work in our Houston Corporate office daily with periodic travel to EFS, GOM, or other locations to provide in-person support.
Responsibilities
Responding to customer service problems resulting from catastrophic events, such as network service interruptions or power outages.
Respond to IT tickets on priority and provide accurate and timely updates to work tickets, incidents, and outages
Provide workarounds and offer solutions as quickly as possible
Maintain awareness of company system environment to ensure the highest level of service and support to the organization
Document and maintain knowledge base articles to improve customer experience and share knowledge with the team
Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed
Recognize problems and escalate to your management required remediations
Maintain awareness of company system environment to ensure the highest level of service and support to the organization
Provide frontline and remote IT support addressing hardware and software issues promptly and effectively in a high-touch environment. This includes the following types of support:
Executive support
Assisting with escalated account issues
Provisioning mobile devices
Printer management assistance for local and networked systems
Supporting windows applications including Windows OS Issues, Windows Applications; Install Windows OS / Setup from factory.
Performing hardware diagnostic support
Installing software or assigning to groups to trigger software install
Use tools and resources to research and solve technical issues
Warranty status portals (other hardware)
Assist in the setup and support of AV equipment for meetings
Ensure adherence to all compliance measures related to end-user privacy, always safeguarding sensitive information and upholding confidentiality standards
Providing recommendations for areas improvements and innovations to improve customer experience and efficiencies
Work with a sense of urgency
Takes ownership of a problem until completion with strong follow-through skills
Performs other related duties as assigned
Licenses/ Certifications
ITIL Foundation; any CompTIA technical certifications
Qualifications/ Requirements
High School Diploma or equivalent
Minimum 10 years' experience in customer service completing high volume IT/end-user requests, Service tickets
Experience with Microsoft Azure EntraID (Active Directory), SharePoint, Teams, Teams Room Pro and Teams Admin Center
Experience supporting Crestron and Logitech AV equipment
Ability to effectively communicate in a professional and courteous manner
Ability to manage multiple tasks concurrently and prioritize appropriately
High attention to detail
Ability to work independently with minimal supervision as well as collaboratively with a team
Ability to communicate objectives and manage to completion of objectives
Ability to document processes
Travel up to 15%
Desired/Preferred Qualifications
Bachelor's or Technical Degree preferred
Oil / Gas industry recommended
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PURPOSE
We believe in providing energy that empowers people.
MISSION
We challenge the norm, tap into our strong legacy and use our foresight and financial discipline to deliver inspired energy solutions.
VISION
We see a future where we are an industry leader who is positively impacting lives for the next 100 years and beyond.
Murphy Oil Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program. Please read the E-Verify Notice-English / E-Verify Notice-Spanish and Right to Work Notice before proceeding with your job application.
For additional information, you may also visit the USCIS website.
Murphy Oil Corporation is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, genetic information, age, national origin, sexual orientation, disability, protected veteran status or any other category protected by federal, state or local law. EEO is the Law Poster EEO is the Law Supplement
