AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
AT&T has an opening for NOC Analyst to support the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO), in providing Network Operations in a 24x7x365 environment.
The job duties are as follows:
Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.
Troubleshoot network systems when necessary and make improvements to the network.
Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts
Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC.
Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.
Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture.
Experience working with cloud-based networks.
Support all operational security requirements for network devices and network operations tools applications
Support of the following NOC functional areas that include, but are not limited to:
Wireless LAN
Firewall management
Internet Protocol (IP) address management
Domain Name Server (DNS) administration Understand dynamic multipoint VPNs
Strong written and verbal communication skills
Establish plans and goals for self that meet the customer current or future project's needs
Prepare or participate in preparing NOC performance reports as required
Monitor, create, edit, and enforce all standard operating procedures, processes and timelines
Required Clearance:
Public Trust (#publictrust)
Required Qualifications:
Bachelor's degree in related field or equivalent experience
5 years of experience in IT support or related field, preferability in network engineering or operations
2 years of experience providing network support in one or more of the following areas:
Experience troubleshooting and fixing LAN/WAN network incidents
Availability to work night shift hours (generally 9PM to 7AM) and weekends to support mission requirements
Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
Desired Qualifications:
Experience using and managing SPLUNK search heads
Experience in Windows 2012 or higher and/or Linux server administration
Cisco CCNP certification
Juniper JNCIA-SEC certification
Extreme certifications covering switching or network access control
Ability to obtain Top Secret/SCI security clearance if required
Ready to join our team? Apply Today!
Our NOC Analyst's earn between $70,800 - $72,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
#virtualjob
Weekly Hours: 40
Time Type: Regular
Location: USA:NC:Durham / Creekstone Dr - Adm/dat:4625 Creekstone Dr
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
