Job Description:
Overview
Responsible for assisting the Parts Manager with daily management of parts department operations and staff.
Assistant Parts Manager candidate with potential for fast-track promotion to Parts Manager.
Responsibilities
- Help oversee the daily operations of the parts department.
- Help manage all parts department functions including sales, inventory control, shipping, receiving, cycle counting, and recordkeeping.
- Ensure effective part warehouse processing, flow and strategy.
- Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.
- Monitor gross profit levels.
- Assess departmental performance regarding quality of service and customer satisfaction.
- Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.
- Maintain a clean and safe work environment.
- Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.
- Identify need for and implement process improvements.
- Contact customers to generate additional business.
- Help coordinate physical inventory annually.
- Establish work standards and evaluate parts department staff's performance.
- Identify, address, and implement employee development and training opportunities.
Qualifications
- Ability to organize and direct oneself and effectively supervise others.
- Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
- Possessing the trait of being organized or following a systematic method of performing a task.
- Ability to convince a group of people to work toward a goal.
- Ability to utilize the available time to organize and complete work within given deadlines.
- Ability to communicate in writing clearly and concisely.
- Ability to find a solution for or to deal proactively with work-related problems.
- Ability to comprehend complex technical topics and specialized information.
- Ability to communicate effectively with others using the spoken word.
- Ability to take care of the customers’ needs while following company procedures.
Education/Experience: High School Graduate or General Education Degree (GED) and/or 3 to 5 years related experience.
Computer Skills:
Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with Oracle preferred.
Safety is the number one priority for our business. Ability to follow and enforce safety procedures required.
