Mission - Why We Exist, What We Do, and Why We Need You
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Profisee exists to empower the possibilities of the data-enabled future. In a world where data drives decisions, opportunity, and innovation, the importance of trusted data simply cannot be overstated. Profisee is a growing Microsoft gold-certified partner focused on data management solutions in general and, more specifically, in the area of Master Data Management .
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Position Summary:
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The DevOps Engineer has a unique opportunity to be a key contributor in the development, support, and maintenance of a multi-tenant SaaS MDM platform, carrying forward our achievement of being the first MDM vendor to deliver a container-based PaaS architecture in 2020. With collaboration across engineering, QA, support, and cybersecurity, this is an exciting opportunity to drive a key component of Profisee's future technology strategy.
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The DevOps Engineer will report to our Director of Technology and work on a hybrid basis out of Profisee's headquarters in Alpharetta, GA. Our teams typically come into the office 2 days a week!
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Your Performance Objectives - What You Will Accomplish
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In your first 3 months:
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• Work with Profisee's Architecture and Engineering teams to learn the current state of Profisee's multi-tenant SaaS infrastructure.


• Continually improve our code and infrastructure to automate further the deployment of the Profisee Platform into Azure and other cloud platforms.


• Establish and maintain DevOps automations as Profisee evolves toward a more frequent product release cadence to upgrade the customer's environment with each new Profisee release.


• Create and update the tooling and processes for monitoring deployed customer solutions and coordinate with Profisee Support to meet uptime SLAs.


• Collaborate with Profisee's cybersecurity team to implement security processes and procedures to support corporate security policies.


• Take over ownership and support of Profisee's PaaS deployment artifacts, which customers use to deploy Profisee into their own cloud tenant (an alternative to SaaS). Evolve them to take advantage of the investments made in SaaS.

• Deploy newly licensed customers, working with customer IT teams to configure network access to deployed solutions.


• Monitor application uptime and performance to ensure the satisfaction of customer SLAs.


• Monitor and manage Profisee's SaaS infrastructure for performance and reliability, maximizing customer experience while optimizing operational costs.


• Support Profisee's cybersecurity team in achieving initial security and compliance certifications.


• Assist the DevOps team in deploying IaC patches, feature releases, and improvements based in various regions and time zones.

• Collaborate with Profisee engineering to identify and implement product improvements to streamline the SaaS experience, including a shift towards more frequent upgrades and increases in efficiency to minimize run-time costs.


• Expand Profisee SaaS offerings to a broader set of global regions and/or additional cloud providers.


• Support Profisee's cybersecurity team in acquiring additional security and compliance certifications.

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Competencies - What We are Looking For
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DevOps Technical Competency: Our key technical objective is an understanding of the technologies and processes for deploying, monitoring, and managing cloud-native solutions. You should possess knowledge and experience with Kubernetes (Helm, Containers, AKS, EKS, etc.), Infrastructure as code (Terraform), and general cloud platforms (Azure/AWS/GCP).
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Creative: Finds a way to solve hard problems. Able to identify solutions quickly and apply them. While Profisee is not the first to offer a SaaS solution via Kubernetes and containers, we will be increasingly pushing the capabilities of these technologies which are evolving quickly. You will need to be able to leverage the community to find creative ways to solve unforeseen challenges and unknowns as we build out this solution.
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Collaborative: Improves the knowledge and capabilities of those around them. Profisee is building a team for delivering our SaaS solution. We need you, the DevOps Engineer, to be a cornerstone of this team. You need to not just bring new knowledge into the company but also spread that knowledge to others on the team helping us build a dynamic and capable organization.
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Proactive: Identifies what needs to be done and moves quickly to achieve it. You are joining Profisee to help lead the creation of our DevOps processes and develop our SaaS offering. While you will have the support of the team, you know better than anyone how to do your job. You should be a self-starter who predicts and plans for things to come and thrives in a self-directed work environment.
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Persistence: Demonstrates tenacity. SaaS is a key facet of Profisee's overall strategy, but it won't be simple or easy. You should be excited about the challenge and effort necessary to solve complex problems.