Job Description:

Fast-paced and rewarding role, the Patient Access Specialist in our Admitting Department at our Jax South Location. Responsible for the onsite registration, and insurance verification, with occasional guidance, you also will resolve issues related to registration, billing, insurance, and payment of accounts.

Responsible for Patient Check-in Process to include:

• Obtaining or verifying and updating patient demographic information
• Check in / Check out in a timely manner.
• Giving patients clinic-specific forms
• Verifying Guardianship, obtaining insurance cards
• Verifying Insurance coverage
• Collecting copays, prepayments, and past-due balances.
• Schedule appointments according to office scheduling policies
• Set up a new patient chart/ EHR chart.
• Verify and/or obtain authorization/referral information when required at each encounter.

Documentation: Ensure all annual mandatory forms are complete, accurate, updated, and on file in accordance with NCH Policies.

Other duties may include:

• Sort and deliver mail, medical records, and other correspondence.
• Maintain the work area and lobby in a neat and orderly manner.
• Participate in staff & educational meetings.
• Takes phone messages when appropriate.
• Perform other duties as assigned during "down "times, i.e., attaching claims to visits, working on workques.

The Ideal Candidate provides impeccable customer service and possesses the following Qualities: Initiative-taking, can work independently, yet be part of a team. Experience collecting revenue, Cheerful outlook, adapts quickly to process,

Builds and Maintains Relationships: Seeks to understand colleagues' priorities and working styles and develops relationships across areas.

Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools, or systems and displays willingness to go above and beyond.

Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.

Job Requirements

High School Diploma required. Specialized (1-2 years of training beyond high school).

• Minimum of two (2) to three (3) years of Medical Office experience.

• Bi-lingual (English, Spanish), Preferred

• EPIC experience preferred

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