The Vehicle Delivery Specialist provides a seamless experience from the point of sale to final vehicle delivery, acting as the main point of contact for all vehicle deliveries to Merchants Auto.
Location:Auto, Hooksett NH This position requires outdoor work, as detailed below.
What your day will look like:
Work in unison with transportation team to streamline vehicle deliveries
Assist with management of all commercial sales deliveries
Act as liaison between commercial sales, service, and transportation departments
Work cross functionally with the service department on National Delivery Process
Provide world class communication to customer throughout entire delivery process from point of sale to vehicle delivery
Coordinate with transportation team and third-party logistics on vehicle pick up
Perform final quality control checks before vehicle departure
Act as a front-line point of contact for customers to see through problem resolution
Serve as a point of contact for escalations related to delivery process
Provide opinions to management on better processing practices
Use discretion to select vendors, carriers, and expense management
The skills you bring:
Ability to influence and lead efforts with cross-functional groups
Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment
Outstanding client service abilities
Aptitude for organizational change, innovation, creativity, and ability to look outside the box
Exceptional computer skills to include Microsoft Windows and MS Office Suite
Ability to work as part of a team and lead others while accomplishing personal, departmental and company goals
Ability to work outdoors with year-round exposure
The experience and education you have:
Minimum of two years in a logistics-based background
Experience with portfolio management
Minimum of HS Degree; Some College preferred
Why Merchants Auto?
Up to 3 weeks paid time off in first year
401K and match program available day one
Up to $20,000 company paid medical and dental premiums
Merchants Fleet & Merchants Auto join forces to become the nation's #1 source for Commercial Vehicles.
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Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. If you require an accommodation with our hiring process please send an email to careers@merchantsfleet.com or call (603) 836-6483.To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.
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