As a part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals!
As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
How will you make an impact?
Unity(TM) Lab Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations focused on improving supply chain and research operations efficiency and effectiveness.
The position is focused primarily on scientific support services within Unity Lab Services core offerings of: Stockroom and point-of-use inventory management, sourcing and order management, dock management and laboratory support services.
Location: Cambridge, MA
Hours: Mon-Fri 8am-4:30pm
Pay: $20-$22/hr, depending on experience
What will you do?
Makes on-site program replenishments and disbursements. Performs stockroom duties that include: receiving, put-away, stock rotation, cycle counts, systematic replenishment, and other functions according to customer requirements.
Basic customer service activities which may include: order entry, expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, problem resolution, performing 3rd party & agent buys.
Delivers direct shipment orders to end users/ performs deliveries as required.
Operates various Thermo Fisher Scientifics' handheld scanning devices.
Follows well defined procedures as outlined by Best Practices, SOP's & work instructions. Take direction from Supervisors (and Team Lead) regarding daily duties.
Makes decisions and uses available resources to meet customer requirements, independently.
Analyzes/maintains/reconciles various customer and company reports to ensure customer requirements are met.
Communicates with supervisor any customer issues and/or potential problems.
Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
Works effectively with a diverse cross-functional team.
Embraces Practical Process Improvement (PPI) methodologies.
Access & use Thermo Fisher Scientifics' Intranet and SharePoint document management system.
Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
Performs other duties as assigned by management.
How will you get here?
*Must be Legally authorized to work in the United States without sponsorship.
*Must be able to pass a comprehensive background check to include drug screening.
Education
Must possess a High School Diploma.
Experience
Experience in laboratory setting or services preferred.
1+ years of equivalent experience required. Proven customer service skills.
Knowledge, Skills, Abilities
Detail oriented, problem solver, promotes team environment.
Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint.)Demonstrated verbal, written and presentation skills.
Able to read, write and speak English fluently.
Displays a high level of confidentiality for both customer and company.
Must maintain Thermo Fisher Scientifics' Four-I Values!
Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.
Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.
Must possess the organizational skills to multi-task and meet deadlines as needed.
Must be able to use a computer and possess intermediate skills in Microsoft Office suite of software.
Competitive wages & Excellent benefits package
Review our company's Total Rewards
Medical, Dental, & Vision benefits-effective Day 1
Paid Time Off & Holidays
401K Company Match up to 6%(after 1 year)
Tuition Reimbursement - eligible after 90 days
Employee Referral Bonus
Employee Discount Program
Recognition Program
Charitable Gift Matching
Company Paid Parental Leave
We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.
We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
