Job Description:

Position Details Req ID: req17417 Position Title: Financial Aid Counselor I Position Type: Staff Full-Time Position Number: AS7250 OSU Campus: Stillwater Department: Scholarships and Financial Aid Location Address:
119 Student Union
Stillwater, Oklahoma, 74078
United States Hiring Supervisor: Suzanne Dickens Hiring Range
(Contingent upon available funding): 38,040.00 - 41,100.00, Salary Work Schedule: Monday - Friday 8 a.m. to 5 p.m. Faculty Appt Period: Job Summary:

Provide financial aid counseling for students and parents. Certify eligibility for specific loan, scholarship, and test fee waiver programs. Participate in the recruitment and retention of students at Oklahoma State University.

Personal finance is a highly-charged emotional issue and can result in confrontational situations when providing customer service.

Special Instructions to Applicants Please include a cover letter, resume and list of professional references with your completed application. Education & Experience Position Qualifications:

Required Qualifications:

Bachelor's degree

Strong interpersonal skills and excellent listening, verbal and written communication skills. Ability to identify issues, investigate possible reasons/solutions, evaluate possible outcomes, and develop the most efficient and effective plan of action for each individual situation. Sensitivity to the emotional nature of discussions related to finances, and the ability to balance requirements of federal, state, and institutional programs with concepts of customer service. An ability to clearly communicate in a presentation setting to groups and to individuals. Because of the nature of the information available to this staff member, the employee must be able to incorporate the need for confidentiality of information into every aspect of the job. Ability to work effectively with students who become angry or upset. Must display a consistent attitude of customer service.

Preferred Qualifications:

Customer service experience preferred.Experience working with students in a collegiate setting. Public speaking experience. Experience working in an online computer environment or with personal computer applications. Experience working with the financial aid process and a background in personal finance. One year of experience related to financial aid counseling.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.

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