The Senior Solutions Consultant is involved in the sales process in all aspects of our technology solutions and services as it relates to the short- and long-term goals and strategies of our customers. By leveraging the resources of Heartland Business System, vendor, distribution, and customer resources, activities will include prospecting, customer development, qualify solutions, responding to RFPs, preparation and delivery of quotes, project management, and customer service and administrative duties that provide superlative customer satisfaction. The Senior Solutions Consultant may have the opportunity to become a mentor to Associate Solutions Consultants to help grow their business and the team.
Roles and Responsibilities/ Essential Functions:
May provide leadership and mentorship to an Associate Solutions Consultants.
May assist in developing associate solutions consultant training and development plans.
May lead projects or teams.
Meet or exceed projected sales goals at the highest level (>$1,000,000).
Quote prices, credit terms and other bid specifications.
Analyze the client needs and interests and manage client satisfaction issues.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Negotiate prices and terms of sales and service agreements.
Maintain customer records, using CRM and other available tools.
Visit establishments to evaluate needs and to promote product or service sales.
Prepare sales contracts for orders obtained and submit orders for processing.
Verify that materials lists are accurate and that delivery schedules meet project deadlines.
Consult with engineers regarding technical problems.
Accurately forecast new business as it is being developed and closed.
Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Collaborate with colleagues to exchange information such as selling strategies and marketing information.
Demonstrate and explain the operation and use of technical products to clients through telephone and in-person calls and presentations.
Promotes company ability, reputation, products, systems, new techniques and other specialized technical knowledge throughout the particular industry.
Attend sales meetings and read related publications in order to keep current on products applications, technical service, market conditions, competitive activities, advertising, and promotional trends.
Initiate sales campaigns and follow marketing plan guidelines in order to meet sales and production expectations.
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
Study information about new products so that equipment and supplies can be accurately depicted and proper recommendations made.
Compute customer's installation or production costs, and estimate savings from new services, products, or equipment.
Perform other duties, as assigned.
Requirements:
Competencies:
Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
Adaptability – Ability to adapt to change in the workplace - Ability to accept responsibility and account for his/her actions.
Ambition - The drive to achieve personal advancement.
Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Coaching and Development – ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Conflict Resolution – Ability to deal with others in an antagonistic situation
Customer Oriented - Ability to take care of the customers' needs while following company policy.
Decision Making - Ability to make critical decisions while following company procedures.
Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
Innovative – ability to look beyond the standard solutions
Leadership – Ability to influence others to perform their jobs effectively and to be responsible for making decisions
Motivation - Ability to inspire oneself and others to reach a goal and perform to the best of their ability.
Presentation Skills - Ability to effectively present information publicly.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Required Experience:
Six or more years of related Sales Experience (in technology industry)
Advanced business knowledge and acumen
Preferred Experience:
Mentor or leadership experience
Required Skills, Education and/ or Certifications required:
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
High School Diploma or equivalen
Preferred Skills, Education and/ or Certifications required:
Bachelor's Degree (four year college or university)
Equal Opportunity Employer - Including Disabled and Veterans
