The Cloud Operations (CloudOps/DevOps) Engineer augments the symplr Engineering, DevOps, and IT Operations teams by focusing on expediting and improving technology solutions/services to enhance business value. This position comes with a basic systems/networking background, with a focus on automation, allowing them to integrate application delivery mechanisms with established systems to reduce time for software delivery, increase operational visibility, and enhance overall system stability.
The CloudOps Engineer will focus on the management of critical applications and sub-systems in a SaaS hosted environment. This role will be responsible for installing, configuring, troubleshooting, and constant monitoring of these applications, and working collaboratively with a team of Architects, Engineers, QA personnel, IT personnel and Business Analysts to perform the tasks listed below.
Duties & Responsibilities
Be a champion for department initiatives and values by ensuring all actions promote the department's mission statement
Apply structured methodology to change management
Document and assess change impact
Support change communication efforts to stakeholders
Lead change rollout efforts while minimizing change impact and system outages
Work within and adhere to symplr software network design and security, testing and documentation standards, including Change Control documentation
Work closely with IT, Architecture, Engineering, and Product Management teams to collect and analyze systems project requirements, and develop detailed project specifications
Collaborate with multiple teams to provide systems and services to support corporate software solutions
Continually research technologies and trends related to corporate application operations and make strategic recommendations related to product release and support strategy
Provide software evaluations and recommendations for management review
Write and maintain documentation related to corporate application operations, policies and procedures
Handle problem recognition, research, isolation, resolution and follow-up for complex problems escalated from Client Services
Provide technical assistance by responding to inquiries regarding errors, problems, or questions with systems and services
Skills Required
Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
Work quickly and efficiently with minimal supervision
Excellent communication skills both written and verbal
Qualifications Required:
2-4 years of Systems Engineering experience in the following areas
Windows Server
Linux Server (Ubuntu/Debian, RHEL/CentOS)
Active Directory, GPO, DFS, RBAC
SQL Server Management (hosted or cloud)
PowerShell, Ruby, or Python scripting
Infrastructure as Code - Terraform
Development Infrastructure: Terraform/Helm/AWS/Azure/Kubernetes