Job Description:

About Us

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that Your Mission is Our Passion, DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

The iPad Technician is responsible for diagnosing, repairing, and maintaining iPad devices for both internal and external clients. This role requires technical expertise in troubleshooting hardware and software issues, as well as excellent customer service skills.

Responsibilities

- Diagnose hardware and software issues on iPad devices. - Perform repairs and replacements on iPad components such as screens, batteries, and ports. - Install and update operating systems and software applications. - Conduct thorough testing to ensure quality repairs and functionality. - Provide technical support and assistance to users experiencing iPad-related issues. - Document all repairs and maintain accurate records of service and inventory. - Keep abreast of the latest iPad models, features, and updates. - Collaborate with other technicians and departments to resolve complex issues. - Communicate effectively with customers to understand and address their concerns. - Follow safety protocols and procedures when handling and repairing devices.

Qualifications

- High school diploma or equivalent; additional technical certifications or training preferred. - Proven experience repairing and servicing iPad devices. - Proficiency in diagnosing hardware and software issues. - Strong technical skills, including the ability to disassemble and reassemble devices. - Familiarity with diagnostic tools and software used for iPad repairs. - Excellent problem-solving skills and attention to detail. - Effective communication and customer service abilities. - Ability to work independently and prioritize tasks in a fast-paced environment. - Knowledge of Apple products and ecosystem is a plus. - Physical dexterity and ability to lift and maneuver equipment.

Benefits: DLH Corp offers our employees an excellent benefits package including - Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future, therefore we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

EEO

Women, minorities, individuals with disabilities and Veterans are encouraged to apply. DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

DLH will provide a reasonable accommodation to individuals with disabilities and disable Veterans who need assistance to apply.

PI239580991

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