It's fun to work at a company where people truly believe in what they are doing!

Job Description:

SUMMARY

The Administrative Supervisor will oversee a team in day-to-day operations, providing IP admin support for a large legal client. The Supervisor will focus on the team’s day-to-day work assignments and ensure they are following proper protocols and quality standards.

RESPONSIBILITIES

• Work closely with the Account Manager to establish development goals, business objectives, priorities, and provide ongoing performance feedback


• Provide direct supervision to the team with day-to-day tasks and assist with performance management and development related items


• Assist with the recruiting process and onboard new team members and ensure all training is complete


• Coordinate coverage in the event of unplanned absences, scheduled time off, and overtime and escalate to the Manager as needed, including notifying them of any operations related issues


• Assist the manager in reviewing assigned jobs, researching job tickets, resolving grievances and issues raised by lawyers, paralegals, and other job requestors


• Assist with IP legal administrative duties that include:
  
  
  • Docketing requests, formatting patent applications in Word
  
  
  • Proofing issued patent applications
  
  
  • Naming PDF disclosure documents to be filed with the US Patent Office
  
  
  • Converting PDF documents to word format
  
  
  • Preparing routine letters to clients regarding US Patent Documents
  
  
  
  


• Document and promote best practices


• Help develop and maintain principal user profiles


• Assist customers with questions or problems via email or telephone. Provide excellent customer support in resolving document and other application problems referred by other client departments or staff


• Support IT related requests such as triaging IT Tech support requests and submitting requests for IT equipment

REQUIREMENTS

• Bachelor’s degree preferred


• At least 2 years’ experience performing IP administration


• Previous supervisor experience in a client service-oriented field required


• Law firm or professional service organization experience preferred


• Working knowledge of Microsoft products including MS Word, Excel, and Outlook


• Professional demeanor and a strong work ethic


• Exceptional interpersonal skills


• Strong initiative required, must be a self- starter who can demonstrate the ability to take ownership and work effectively as part of a team


• Excellent written and verbal communication skills

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.