The Valet / Bell Attendant sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. The role's primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms and parking vehicles. The Bell Attendant must respond to guests' requests in a prompt, courteous and professional manner. The ideal candidate has a passion for hospitality and going beyond for our guests.
Job Description
Principle duties and responsibilities (Essential Functions) include:
Welcome and acknowledge all arriving guests in a courteous and professional manner.
Transport luggage to and from guest rooms.
Safely drive, park, retrieve and move a variety of motor vehicles.
Secure, tag and store luggage at guest's request.
Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
Treat requests with professionalism, tact, and a courteous manner.
Adhere to uniform and grooming standards.
Perform other duties as requested by management.
Qualifications:
High School diploma or equivalent.
Valid US Driver License and driving history that shows history of safe conduct.
Must speak fluent English. Other languages preferred.
Frequently standing up for extended periods.
Carrying or lifting items weighing up to 100 pounds
Handling objects, products and computer equipment
Use a keyboard to operate various property management and reservations systems, etc.
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often.
Basic math and simple accounting skills are used frequently.
Problem solving, reasoning, motivating and training abilities are often used.
May be required to work nights, weekends, and/or holidays.
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
