The Senior National Relationship Manager assists in managing the Federal Reserve Financial Service (FRFS)'s national account customer relationships with payments service providers. The incumbent is responsible for generating sales revenue and achieving strategic targets related to FRFS – including FedNow, checks, FedACH, Fedwire Funds and Securities and electronic access (FedLine). Through identification of needs they will work with the National Account and FRFS leadership to develop customized business solutions to expand the use of FRFS. In addition, the role requires coordination of operational and technical support in response to the needs of the National Account customers. May provide input on training, supervision, goal development and guidance to staff. May make hiring recommendations and evaluate and/or provide feedback regarding staff performance. May provide work direction to others and may check and approve others' work. The level of work required is considered advanced and staff must be able to work in a fast-paced environment under minimal supervision. This job does not have any direct reports.
Your Responsibilities
Assist in the sales and promotion of new and existing products and services to achieve system sales goals
Maintain an integrated and coordinated face-to-face sales calling program that includes effectively communicating with management officials across multiple areas within the customer's organization
Consult with assigned National Account customers to determine financial service needs to support their strategic goals
Actively support assigned National Account customers with activities like the development of service proposals, the initiation of service for new customers and support for non-routine customer problems
Communicate qualitative data on sales calls to support product development and market research initiatives
Provide guidance to sales support staff regarding technical analysis of customer information, problem resolution and quality assurance
Identifies opportunities for improvements in services/products or the quality of service based on customer interactions
Perform other tasks as assigned
Your Background
Bachelor's degree or equivalent experience as noted below
7 to 10 plus years of direct sales experience
Independent thinking and decision-making abilities
Possesses and applies both broad and specific knowledge of principles, practices, and procedures of the field of sales to the completion of assignments
Strong knowledge of the Federal Reserve System and the products, services, practices and procedures of FRFS
Possess a high level of technical skills, product knowledge, and awareness of competitive forces within the Federal Reserve System
Excellent organizational and time management skills
Ability to work collaboratively to accomplish the goals and objectives of FRFS
Excellent written and verbal communication skills
Valid driver's license
Relocation may be desired, but not required
What we Offer
Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria
A learning environment with opportunities to gain new skills and grow your career
Other
Other Requirements:
Ability and willingness to travel up 60%
As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Sales/Marketing
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
