The Bank Operations Specialist III, as a member of the Operation Team that supports the processing of all bank’s transaction channels, is responsible for performing various bank operational duties in a high-volume deadline-driven environment. The FinTech Operations Specialist interacts with various bank personnel and FinTech’s while serving as a resource agent for all deposit operations areas including FinTech and assisting in verifying processes and applications.
Essential Duties and Responsibilities:
Create CSV Files to post and balance all FinTech Accounts
Process overdrafts and NSFs.
Receives and originates/verifies incoming and outgoing wire transfer requests.
Process debit card disputes and resolution within regulatory required deadlines.
Assist with foreign transactions, in-clearing, bonds, and outgoing cash letters.
Assists with monitoring and resolving fraud activity.
Performs daily general ledger transactions and reconciliations.
Provide support to Client Services in areas associated with deposit operations, including research, check copies, subpoena requests, stop payments, ACH and check return adjustments, and other inquiries as necessary.
Effectively monitor and process all daily Automated Clearing House (ACH) files.
Timely processing and logging of Notice of Reclamations (NOC)
Monitors originating companies for risk limit overexposures and assists Treasury Services with ACH activity reports, returns ratio reports, and ACH risk assessment reports for audit review.
Maintains consistent compliance with policies, procedures, and regulatory laws.
Other duties as assigned.
Education and/or Experience:
High School Diploma or equivalent
Three (3) to Five (5) years of banking experience in the positions of Teller, New Accounts, and Deposit Operations. One (1) year of bank operational experience is preferred but not required.
Accredited ACH Professional Certification (AAP) preferred.
Knowledge/Skills/Abilities:
Knowledge of banking processes, procedures, and workflow
In-depth knowledge of NACHA and Greenbook rules and guidelines
Functional knowledge of Microsoft Office applications (Excel, Word, PowerPoint)
Strong verbal and written communication skills
Detail-oriented and able to work under pressure of deadlines.
Ability to multitask and apply analytical and problem-solving skills.
All candidates will be required to complete a pre-employment background, credit, and drug screening.
Physical Requirements:
Must exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently.
Must occasionally lift and move up to 25lbs.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Sitting for long periods.
Working Conditions:
A generally comfortable environment. Noise, heat, dust, and other problems are minimal. Employees are exposed to potentially hazardous conditions, e.g., robbery. All employees are required to maintain a neat and safe work area.
