The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Wellness Manager to join the Kilolani Spa Team!
Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.
In this role,you will be responsible for overseeing and supporting all technicians, professional product management, and partnering with the spa management team to ensure a cohesive operation.
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What will I be doing?
As the Wellness Manager, you will be responsible for overseeing and supporting all technicians, professional product management, and partnering with the spa management team to ensure a cohesive operation throughout. This includes but is not limited to:
Supervise massage therapist and esthetician team, as well as their designated team lead technicians, and Spa Expeditor on a daily basis to include but not limited to training, developing, scheduling, performance reviews/standards testing, and coaching/counseling.
Support the recruitment of service provider teams. Assist in hiring service providers with appropriate credentials, experience, and with an enthusiasm for guest service and luxury.
Engage with guests, when needed to ensure the highest levels of satisfaction.
Hold regular departmental meetings
Responsible for the creation and daily adherence of scheduling and balancing guidelines.
Execute daily service provider schedule adjustments based on business levels and needs including but not limited to, occupancy levels, group business and schedules, and events within the resort.
Partner with the Spa Expeditor on a daily basis to ensure that schedules are correct, all scheduling adjustments have been made with accuracy, and all appointments are properly balanced on the visual books throughout the day.
Partner with Director of Spa Operations to create and follow a par level system in order to support the ordering of professional products, as well as the portioning of products for each staff and treatment type.
Manage the back bar supply for all facial services and ensure reasonable stocking levels
Draft purchase order for spa back bar inventory via Birchstreet software
Partner with Senior Director of Spa and Wellness and Spa Sales Manager to ensure commercial success of treatments including sales strategy, treatment costing, menu engineering, and new treatment development/modifications.
Support the daily operations of the spa, as a part of the Spa Management Team including:
Attend weekly spa departmental meetings and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group pick-up, etc.
Develop and administer spa technician trainings to support Forbes 5 star service and guest experience standards
Act as Spa MOD, when required.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportiveparental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment.
Salary Range : The annual salary range for this role is $75,000 - $85,000 and is based on applicable and specialized experience and location.
