Posted in Sales 15 days ago.
Type: Full-Time
Location: Moscow, Idaho
The Moscow Food Co-op seeks Wellness Specialist who is responsible for providing excellent customer service to Co-op customers while maintaining product stock in the Wellness department promptly and with accuracy. The wellness specialist also helps with receiving product, maintaining attractive end caps, shelves, and displays. Additional duties include maintaining and cleaning product areas and providing assistance with special orders. Wellness staff is apart of the Center Store Team and assists with grocery customer service, stocking, fronting and facing, and inventory.
This is a Full-time (38-40 hrs) or Part-time (20-29 hrs) position. Days and shifts vary and includes, early mornings, closing and weekends. Must be available to work during all university breaks.
We encourage you to consider a job at the Moscow Food Co-op. We are a community-oriented workplace, offering a positive work environment, living wages, and great benefits. In a recent employee opinion survey, Moscow Food Co-op employees overwhelmingly rate the Co-op as a good place to work and say that they are proud to work for the Co-op.
All employees receive a 20% store discount, earn Paid Time Off (PTO, and participate in the Co-ops 401k plan.
Benefits for our full time employees include: Medical, Dental, Vision Insurance; Short-term Disability; Accidental and Hospital Insurance; Telemedicine and Telemed Mental Health.
Benefits for our part time employees that work more than 20 hours per week include: Dental Insurance; Short-term Disability; Accidental and Hospital Insurance; Telemedicine and Telemed Mental Health.
Job Description
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Position Summary
The Wellness Specialist will assist the Center Store Manager by providing excellent customer service to Co-op customers while stocking products in the Wellness department promptly, efficiently and accurately. This position will work closely with the Wellness and Grocery Team in meeting goals for sales and customer service.
Essential Duties and Responsibilities
Customer Service
Stocking
Department Maintenance
Keep retail display areas and back-stock in clean, orderly condition, meeting health department standards.
Record department shrink/damage promptly and accurately.
Dust and clean shelves and product when stocking, remove trash promptly, and sweep and mop sales floor as needed.
Maintain department equipment in working order. Monitor cooler temperatures (where applicable) and follow established procedures for handling breakdowns.
Follow safe working practices and ensure the backroom area is in compliance with OHSA regulations, and communicate any safety concerns to the Wellness Manager immediately.
Complete all other duties as assigned by the Wellness Buyers and Center Store Manager.
Co-op Performance Standards
Customer Service
Demonstrate excellent customer skills, both internally and externally; Follow the 10-4 service rule.
Make yourself available to customers; greet each customer promptly with a smile.
Handle customer complaints and questions courteously.
Coordinate with all supervisors and leads to address customer concerns, questions or thoughts. i.e., refunds, oops coupons, angry customers, broken machinery etc.
Help customers place special orders.
Accurately and completely record special orders and ensure the forms are delivered for processing.
Offer samples, suggestions and information about products.
Communication
Communicate directly and professionally, following the Moscow Food Co-op Coworker Conduct Commitment.
Stay up to date on information in department log books.
Answer and route phone calls according to Moscow Food Co-op procedures.
Keep a working phone and personal email address for necessary communication from the Co-op.
Other Duties
Required
Physical Requirements
The job duties, responsibilities, skills, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.
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