Senior Technical Writers create reusable content to help a variety of audiences easily learn to use InterSystems products. They present complex material to their target audiences. They participate fully in development teams.
The writer performs the following tasks:
Takes long-term responsibility for a specific , significant subject area. Attends development project meetings and conveys status to other content creators.
Works on product documentation that describes new features and enhancements for each release. Updates and improves existing documentation on an ongoing basis.
Researches difficult and unfamiliar technical material from diverse sources. Produces coherent, well-structured documentation that defines use cases and describes how to solve problems associated with them.
Collaborates with the online learning, classroom training, and certification groups to maximize reuse for multiple audiences. May participate in the development of other learning materials.
Works with stakeholders to determine the appropriate schedule for documentation projects. Sets priorities, triages incoming tasks, and rebalances workloads effectively.
Develops in-depth knowledge of various InterSystems features or product areas, and can address a wide range of subjects as required.
Works to improve documentation quality, process, productivity, and presentation. Raises documentation and cross-departmental issues, and helps resolve them.
Essential
Demonstrated effectiveness in using a variety of computer systems and software
Excellent writing ability
Superior interpersonal communication skills and adaptability to different communication styles
Thorough understanding of technical terminology and concepts
Four or more years of technical writing experience, which may include some technical editing
Demonstrated autonomy and self-direction in the workplace
Experience in determining and sorting out conflicting priorities
The ability to develop structures for complex sets of information
Easily able to adapt to new or changing organizational structures
Demonstrated experience in learning new concepts and about new technologies
Desirable
Previous experience with any of the following areas is a plus:
Cloud-based computing including microservices architecture, Kubernetes, and SaaS/PaaS
Database administration and management
Popular programming languages such as Python and Java
AI or machine learning
FHIR, IHE, or HL7
API management
SQL
Object-oriented programming
Security
Large enterprise systems or high availability systems
InterSystems products
Previous work experience of the following types is also a strong plus:
As a developer
Writing tutorials or programming examples
Developing content for online learning
As a technical editor, or with reviews by a technical editor
Education and Training
Required: University degree or equivalent experience
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
About InterSystems
Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world's most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com .
