About Shermco

Since 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local Repair Service Centers, places Shermco in a position to handle all things electrical. All done with an emphasis on safety excellence and client service. That's why we say... if it's in the electrical power system, Shermco does it.

Backed by Gryphon Investors, a leading private equity firm focused on profitably growing and competitively enhancing middle-market companies in partnership with experienced management, Shermco is poised for the next decade and beyond.

Shermco U.S. is seeking a Field Service Manager at it's Kansas City, Mo field office.

Field Service Manager

The Field Service Manager will be responsible for managing a team of field service technicians who provide installation, maintenance, and repair services for our customers. The ideal candidate will have experience in managing a team of technicians, providing a culture of safe work and have excellent communication skills, and a strong technical background.

Responsibilities

• Manage a team of field service technicians
• Ensure that all service calls are responded to in a timely and efficient manner
• Provide technical support to the field service team
• Develop and implement training programs for the field service team
• Ensure the safety of technicians and others
• Monitor and report on the performance of the field service team
• Ensure that all service reports are completed accurately and on time
• Work with other departments to ensure that customer needs are met
• Provide feedback on service standards, safety standards, and customers needs.

• Bachelor's degree in a technical field or equivalent experience
• Minimum of 5 years of leadership experience in managing a field service team
• Excellent communication skills
• Strong technical background in electrical or mechanical power systems
• Ability to work independently and as part of a team
• Ability to travel as needed